I trusted them, pretty hard workers, really like that they blanket everything
Head person worked hard, the other one you can tell was not as experienced, and was young. They were both very nice. I really was wanting and asked for 2 big guys, but this lady did good, but I needed 2 like that, because it did take much longer, therefore costing me more money. This is no offence to the young guy, I am pinched for money. Disappointed in that. I only had one mattress, one small dresser, bed frame, only small sewing table and desk chair with tub containers in the spare room. I had a chest in master., and book shelf, but I didnt have kitchenette, just a tall shelf and small shelf. Good but ended up too expensive.
- Approximate cost of services:
- $1,350.00
- Company Response
Dear Valued Customer,
Thank you for taking the time to share your feedback about your recent moving experience with us. We appreciate your kind words about our hardworking team and their attention to detail in blanketing everything. We strive to provide excellent service to all our customers, and we apologize for any shortcomings you experienced during your move.
We are sorry to hear that one of our team members seemed less experienced, and we understand that having two strong individuals would have expedited the process. We apologize for not meeting your expectations in this regard. Your satisfaction is important to us, and we want to make things right.
We kindly request that you contact our office at your earliest convenience so that we can further understand the situation and find a resolution. We value your feedback and want to address your concerns in order to improve our services and ensure customer satisfaction.
Once again, we apologize for any inconvenience caused, and we appreciate your understanding. We look forward to the opportunity to discuss your concerns and work towards a resolution.
Thank you for choosing Burly Boyz Moving, and we hope to hear from you soon.
Best regards,
Burly Boyz Moving