Simply Green

Tech came in saw that there was a mineral build up, he cleaned the tubes and told us what we needed to purchase in the future.

Professional, on time and very nice. They explained exactly what they were going to do.

In a matter of me reporting my issue of no heat, the team at Simply Green contacted me for a tech to come and fix the issue. They were able to accommodate my schedule as I have 3 kids. David was on time and very thorough in his work. He explained what the issue was and was able to fix my heat issue. Thank you!!!

Hot water heater replacement Technicians worked efficiently and were tidy, considerate, polite. Problem-solved with minimal disruption.

They were extremely professional and thorough. I am completely satisfied with the work that was done.

Great job
The installers are super good they arrived on time and are very friendly

We experienced a leak from somewhere around the unit and had called for service for the leak. Service person was unable to detect source of the leak so checked all connections and pipes, flushed and descaled unit (maintenance). Hopefully this was a abnormal incident that will not repeat. I was advised to call back should leak re-occurred.

Came to door and said I needed new heater. New contract would cost $22 more a month. Hard sell for new water heater. Tried to call customer service. Several hours on hold no help.

I rent from simple green AC and Heating system since two years, first they never do any health check for the equipments, and their respond is very poor, one time i had an AC issue, calling customer service and waiting to answer for more than 30 min, finally the agent respond and register the case as high urgency, no one show up for more than one day and the customer service respond that the call pending with dispatch the technical engineer, so I should wait for their engineer to be available.

I cannot beleive that the technician need a couple of days to attend an urgent case, Im really regrated to have a contract with them and planning to break and move to different company.

Moved into our new home within 2 days we noticed the water heater was leaking. Called the company and was told a company called sandpiper was the owner. Called back was told it’s HCI home comfort and they wouldn’t come out until i provided them with my banking info for PAP. I declined the rep got upset then put me on hold and said manager would approve someone coming out this time only and call me regarding payment. No one ever called back. They were quick with the replacement however now I’m being told that simply green owns sandpiper, HCI home comfort, ASCI, the names of all the companies i have spoken to since calling their 1-800 number. Now I’m also told that crown crest is their funding company who i should be sending my payment to. I am provided new information every time i call in. The info is consistently different other than everyone wanting my banking information to take my money. No one can provide me with a bill cycle, due date, account number, etc. But can tell me what my bill will be every month and let me know how it needs to be paid. I don’t know any Canadian company who does not generate a bill for a consumer that makes no sense. You can be paperless but a bill is needed for record keeping. This company is fishy very fishy not to mention they are trying to scare me into giving my banking information and threatening to send me to collections when they can’t even provide me with a bill!