Kwality Home Services

While setting up the duct cleaning appointment over the phone, I told him that one job is not worth the distance. If you are booking two houses, then I can come. I was a punctual on my arrival time to their Milton house where as they showed up 15 minutes without the house key. They searched for the house key when it required a password. They did not remember the password and called the builder management in vain. Finally, after 40 minutes, some attend the phone. The customer told me to wait, saying they are giving the door password, but there was no response for another 30 minutes. I told them I am leaving because your house is locked. They said please wait some more, leading to another 25 minutes. I spent one hour and thirty minutes just waiting for them to open the door. Finally, they opened it.

According to my Ad on Kijiji of $79.99 with two hookups, I explained to every customer before starting the job because many of them do not know about duct cleaning system, nor its cleaning process. Final price I told them, with extra hookup was $130 with $10 filter, amount to $140. They agreed upon that $140. Only then did start that job.

After the job’s completion they did not pay on the spot and said they will pay at the second house, but please carry our one mattress from this house (Milton) to second house (Mississauga), a distance of 20 Km. I helped loading the mattress. They were saving money because that was a big mattress that required a cube van. A delivery that normally costs ~$75.

The house in Mississauga was reached where they unloaded the big mattress with my help. That house was about 2600 sqft and that required five hookups, but they had only one. They were missing four hookups. The layout for every house is different. Hence, there is a need to consider the price different when discussing the second house (which was over the 2000 sqft limit including everything on our Ad). I explained this to him, to which he said I will discuss with my mother. His mother came, and I explained the whole process again, consuming 30 minutes. They said finally to take $200 when the value was about $250. I said sorry, but this job is not only worth in $200. They kept insisting for more discount. They had no regard of time.

They disagreed on this amount for the final time. Finally, I asked for $35 for only the delivery of big mattress and wastage of time of both houses, while disregarding the payment for previous job. Suddenly, their attitude changed when I asked for $35.

They said the will give $20 instead. So, I refused to take any kind of money. So, they threw $120 into the truck’s window. I am assuming, they just wanted a BOGO deal (one is duct cleaning second to move big mattress from Milton to Mississauga) because they did not pay at their Milton house after completion of job. Ultimately, they did not want to pay extra fees for extra services and wastage of time. I spent approximately five hours and ten minutes in both houses

As for the comment on dirtying your new carpet. You need to consider the floor was dirty because the builder did not give this house a final cleanup as they were not ready to hand over the house yet. Otherwise they do a final cleanup, which, in your case, was not performed yet. The debris will stick to anyone’s feet when traveling and spread.

http://www.kijiji.ca/v.cleaners-cleaning-service/mississauga-peel-region/professional-duct-cleaning-79.99/
Ad ID 1058478696 Professional Duct Cleaning.
There seems to be a misunderstanding regarding Exhaust Fan and Dryer Vent Cleaning. Nowhere in our ad is there a mention of additional services in 79.99 dollars other than the following:

- Air pressure cleaning main/return line
- Free Sanitizing
- Free filter cleaning
- Free clean up of J panel
There is no dryer and Exhaust vent cleaning included in our ad.
After diagnosing, the nest and dead birds were actually in the bathroom exhaust vent, not in the Dryer Vent. So, the bathroom was closed off because it was extremely smelly.
The client thought that the Dryer and Exhaust vent cleaning were included in the Ad ID 1058478696 Professional Duct Cleaning
The Client showed a different ad instead of; Ad ID 1058478696 Professional Duct Cleaning, which does not include dryer and exhaust vent cleaning.
So I showed to the client hard copy of Ad ID 1058478696 Professional Duct Cleaning. So after, the client agreed to get both vents cleaned for $120 & bathroom flap/net for $20.

After the job finished the client needed more discount, so instead of $140 he paid $130 including the flap/net of bathroom and we didn’t take a flap/net fixing fee for dryer vent because the client was going to Home Depot to buy both flappers, even though, in the comments, he said he was getting late.
Both vents were extremely dirty and clogged and smelly. If you need more detail feel free to contact.