Won't take complaints seriously and won't fix issues
Installed the fense in 2017 and it supposed to have 5-YR warranty albeit excluding 'natural material issues'.
3 years in, we have posts are are loose, section nails that have comes out because the posts are loose and slanted now.
Multiple emails, calls, photos, and text messages - no luck getting anyone to come and see let alone fixing anything. Discounts the issue to 'natural changes in the wood'.
Worst guy to take issues seriously and accepting responsibility to even come to assess the issues.
Many neighbors have given up and have been dealing with the issues on their own and incurring additional expenses.
The warranty promise is not worth the ink that was used to print it.
- Approximate cost of services:
- $3,700.00
- Company Response
We reviewed pictures that you provided on June 20, 2020. Your concerns are all-natural causes and it will happen to any outdoor wood product. We also noticed that you did not stain the fence. It's highly recommended to stain it to avoid future structural issues.
Thank you
Express Fence Inc.