I just recently purchased a trash compactor from Corbeil Appliances on Innes Rd. I am writing to complain about the terrible service and arrogance of the personnel. I arranged for the compactor to be delivered today. I also asked if they could install it to which she responded they would. When I booked the delivery, I enquired as to whether or not I could have an idea of when during the day they would deliver. I was told: delivery is from 7 to 7 and that there is nothing they could do about it because delivery is handled by a separate company. This morning I called to see if they could reach the delivery company and see if I could be given a timeframe. The lady enquired and told me they would deliver at noon or shortly thereafter and that I would be called one hour prior to the delivery. Well, it did not happen. I finally got a call just before 3 telling me they would arrive within 45 mins to an hour. To my surprise, they showed up 15 minutes later. Had I been out, I would have missed them. I did end up having to cancel my hairrdresser appointment at the last minute because they did not show up at noon. Also, the delivery men who are wearing Corbeil uniforms just dumped the compactor on the floor, blocking access to my sink and stove. After they left, I called the store to complain. The lady who answered said the manager would call me back in 5 minutes. Of course, he did not call back.
It is unfortunate that companies allow themselves to ignore paying customer and dismiss them with such arrogance. The irony is they charge for delivery. I will never purchase from Corbeil again and will go back to Sears where at least one is guaranteed good service.
- Approximate cost of services:
- $1,000.00