Jenron Creative Landscapes

Landscape Contractors & Designers
CALGARY AB T2P 5E1
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Rafi in Calgary
Rafi in Calgary
1 review Calgary, AB
9/10

Tree pruning

I was quoted $150 per hour for a tree pruning service.
They booked me in for Labour day Sunday at 8am. I rescheduled holiday plans as I needed the trees pruned urgently. The crew never showed up.
They offered me a 15% discount if I was ok rescheduling. The crew arrived on time and took 45 minutes to complete the job.
The next day I received an invoice showing the price at $150 per tree, for a total of $450 for the job prior to the 15% discount.
It turns out that the quote was $150 per hour per person, so $300 per hour given that it was a two man crew. Jenron did offer to refund me what I paid, but I refused as they did perform the job that I had requested, and the quote error on their end was due to an employee being burnt out due to a hectic summer and covid-19 times. In ten years of dealing with Jenron this is the one and only time where such an issue occurred. I would have rated them 10/10 otherwise

Approximate cost of services:
$400.00
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Rafi in Calgary
Rafi in Calgary
1 review Calgary, AB
6/10

A misleading quote that lost them a long term customer

I was quoted $150 per hour for a tree pruning service by Chelsea as follows: “ The cost is $150.00 per hour with the trees being so young it shouldn’t take very long.”
They booked me in for Labour day Sunday at 8am. I rescheduled holiday plans as I needed the trees pruned urgently. The crew never showed up.
Chelsea offered me a 15% discount if I was ok rescheduling. The crew arrived on time and took 45 minutes to complete the job.
The next day I received an invoice showing the price at $150 per tree, for a total of $450 for the job prior to the 15% discount.
Needless to say I am an extremely disappointed customer, especially as I had been dealing with Jenron for a decade without any similar issues.

Approximate cost of services:
$400.00