We bought our first home and had no real clue on what a locksmith would cost but we saw that it was only a $15.00 service call and around $20.00 to have each lock rekeyed. The guy got here and said he couldn't rekey the locks we had, never explaining why, so he put on all new locks. Based on the prices we talked about over the phone we assumed it would be $200-$300 at most. We were never told the final cost he just ran my credit card then once I received the receipt it showed the amount was more than double what I had expected. They would not give us our money back and take the locks back (we even offered to pay to remove them) nor would they give us the 20% off discount posted on their website. The manager was extremely ignorant and used the excuse that the installer is a subcontractor so he doesn't make any money himself.
- Approximate cost of services:
- $725.00