- Approximate cost of services:
- $375.00
- Company Response
Thank you for taking the time to write this review! I glad you're happy with our service and look forward to serving you again.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you for taking the time to write this review! I glad you're happy with our service and look forward to serving you again.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you Lynn for writing this review, as it will help us moving forward. I will clear a few things up though. The first time we were out to fix the furnace it wasn't working due to water in the pressure switch tube port. Carrier's tech support came out with a protocol to rectify this problem. We performed the protocol and it fixed the problem, as it usually does as we've seen with other furnaces like yours. This code 31 error can happen for multiple reasons so we gave you a heads up that if this same code reoccurs then there are a couple of parts that could be at fault, but for now the furnace is operating properly. The next time we were out the problem was different, a failed pressure switch, not water in the pressure switch (water can't get into the pressure switch). Pressure switches can fail for no reason. We replaced it and the furnace was fixed. Both service calls were performed free of charge - Beyond the 1 year labor warranty. When we came out to repair the air conditioner, the contactor failed, it shorted, it didn't catch fire. A couple of wires were burnt and we repaired them and replaced the contactor. $150 Dispatch and Diagnostic + $100 to repair the AC unit and claim warranty on the part + GST. Not outrageous. This last time you called regarding the furnace you were upset that you'd have to wait until the end of the day for service, I explained that I had a whole day booked on the south side, I'm not in your area and that when I was done, then I can come and see you and we booked the appointment. You asked about the cost and I explained that I don't know what the problem is until I get there, if its the same problem then the cost is nothing, but you wanted to know what the cost is and I told you that I don't know and that I'm not going to sit on the phone going back and forth on this. (My view is either you want the service call or you don't) Then you called back later to tell me that you called someone else to fix the furnace. You said they replaced the pressure switch, OK great I thought! Then you proceeded to tell me that your service guy said the furnace wasn't installed properly and it not drained right etc... and yes I hung up because in my mind there was nothing I could have said to make you happy. I apologize for that here. However let me explain something, Carrier's guideline states that the furnace should be sloped from the back to the front MIN 1/4" - MAX 1/2". NOTE: That if a furnace is sitting on a floor and not shimmed up it doesn't mean its level. It could be sloped backwards or forwards or sideways. Some furnaces are not shimmed while some are shimmed 1" so we can our 1/4-1/2" slope. Our furnaces are ALWAYS sloped forward and drained and vented properly to avoid any problems. and yes if your service guy lifted up the back of the furnace more water would drain out - no kidding. But all of this has no bearing on whether the pressure switch will fail or not. So in the end, your pressure switch failed again (Not the first time I've seen this) and I would have replaced it for free, but you chose to hire someone else which is fine with me. I hope you've got a good pressure switch this time. I wish you well. Blake.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Bernadette, thank you for writing a review for us! It was pleasure to install your new furnace and accessories. I'm glad you're happy with the installation and look forward to serving you again. All the best!
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you for submitting a review for us Huan! We're glad you're happy with your new Carrier AC system and our service. Thanks again for hiring us it was a pleasure to work for you.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Furnace, Hot water tank installation
Thank you Lesia for taking the time to write a review and thank you for hiring us. It was a pleasure to work for you and I look forward to seeing you again!
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you so much for sending in a review! I was happy to help out with your project. I hope the rest goes well! Thanks again for hiring me.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you for taking the time to send in a review Paul! It was our pleasure to install your new Carrier Infinity AC system. Thanks again for hiring us and we look forward to seeing you again.
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Thank you so much for sending in a review and sharing your experience. We're so glad to hear that you're happy with our service and look forward to serving you again. Cheers!
Excel Heating And Air Conditioning
https://excelhomecomfort.com/
Air conditioning - quote & installation
Thank you very much for submitting a review for us Helen! I'm glad you're happy with our service and it was a pleasure to install your AC system for you (just in time this heat!). Thanks again for hiring us. Excel Heating and Air Conditioning
Thank you Fidelma for this great review! It was a pleasure for us to install you new Carrier Infinity AC system. I'm sure it will give you years and years of comfort. Thanks again for hiring us. We look forward to serving you again! Excel Heating and Air Conditioning