Blinds were installed but very unprofessional service
Was really disappointed in Max's communication with us when we were trying to get these blinds installed. At first I thought his communication was outstanding before we paid our deposit. We ended up going with him over others only becuase of this. After we etransferred our deposit, his communication took a nose dive. Barely kept us in the loop as to what was going on for the two weeks. Then I finally had to ask him about it and he told me he would schedule a day. That day comes and goes, we called, texted several times but no answer. Finally he responds late at night telling us he forgot about it. He apologized and offered to come the next day and make it up to us. Next time comes and no communication until 15 minutes before coming. Had to take work off and move clients around only for him to be late upon the time we suggested. Didn't really make it up other than knocking off $100 off the price, which was not even close to the money and headaches we lost ot rearrange our schedules for him for those past two days. WOULD NOT RECOMMEND. Although he claims these blinds are top quality, he doesnt even mention the brand or anything. Better going off with any other blinds person on kijiji because this is overpriced for low quality service.
- Approximate cost of services:
- $2,600.00
- Company Response
Hi Jeremy, I am really saddened by the fact that you are so displeased with my service. As you can see, according to my other reviews, the majority of people have never had an issue with my service.
Due to COVID restrictions, the process took a little longer than anticipated.
Again I apologize that I was not able to answer the phone every time you called due to the overwhelming backlog caused by the pandemic.
I wish I was made aware of this prior to reading this review because I would have done something more.
You seemed very satisfied taking $100 off of your bill, giving a very competitive price, and also Installing good quality Blinds.
Before you purchased the blinds I showed you the book and the manufacturer that it came from. I never figured you for somebody who would tell such a blatant lie.
I hope this is not a backlash because you found out that your wife was home drinking with another man and laughing it up while you were away on business.
I felt that it was none of my business and I apologize if you felt that I should have informed you.
I hope you guys can sort out your differences and I wish you all the best.