- Approximate cost of services:
- $16,600.00
- Company Response
For any readers, please bear with our bold and honest response.
Hi Rita,
Aluminum soffit panels are less than 3 mm thick, even the 4mm thick product we ended up using the second time would not solve your issue. When you and your Husband decided to hang 6 lb (pound) Pot-light canisters from the panel every 7 ft, instead of mounting them properly to the roofline, with a licensed electrician. It does not seem suitable or respectable on your behalf to say we offer cheap products. We offer the same industry standard products everyone in southern ontario use and do not take responsibility for tampering or un realistic expectations of the product.We also did provide you the exact 4 panel soffit from royal building products as quoted.
As for the garage door, once the garage door was capped, and you had the garage door replaced, the garage door installer caused the aluminum to kink and buckle when screwing in his weather stripping, I believe after painting it. Also, as per our e-mail notes and conversation, we advised you to not caulk the areas of capping as they were weeper holes, which is causing your water trapping.
The eavestrough in your concern was unscrewed from the metal roofing company you hired months after we completed our job. After our site visit regarding your eaves, we noticed no issue, other than that it was removed by others so the metal roofers could place the starter strip. Even though nothing was wrong, tampering of our install by others voids any warranty. You were just worried they put it up wrong and tried making us responsible to settle your worry.
Good contractors that homeowners trust and hire are the professionals. When you go against professional advice they offer, it is unreasonable to think they should accept responsibility and any unrealistic expectations you may have dreamed up, as well as warranty work and product that yourself, and other contractors touch. We always worked hard to keep you happy and have in writing how happy you are with the work, ‘after your thorough inspection of the work’ before payment.
Because of your neuroticism, arrogance and stupidity, you damage our company image from future clients in private, on a public format. I wish there was a home stars where contractors could report homeowners like you to avoid them, because I would not recommend anyone to do anything for you.
For those reading, please understand the boldness of this reply, because it is always important to hire a contractor that you can trust, who is straight, honest and who will always tell you as it is. The client/ homeowner is not always right, and shame on you Rita.
Joe Di Leonardo- Vice-President of Hulk Exteriors –