Replace igniter on gas oven. The technician was great and the work was completed in less than 30 minutes. The service call was $89 and I was informed that this would be waived if I authorized the repair. The labour charge was $189 which seemed very suspicious and certainly exorbitant for a 30 minute repair. I would not have expected to pay more than $100 for the labour so will not recommend this company to anyone and will probably not use them again. Unless they wish to refund $89.
- Approximate cost of services:
- $383.00
- Company Response
Thank you for using our service. We appreciate your business. The service call is not deductible from labor. The service call fee was not charged in your case since you made the decision to proceed with the repair. Our technician offered the lowest price based on gas appliance repair market value. A gas technicians typically charges more for this service. Likewise, the gas certified technician spent more that 1 hour and 45 minutes completing the service call, ranging form diagnosing the appliance, to installing the part and to testing the gas stove to ensure a professional, high-quality repair service. Our company strives to provide the best possible service, and based on our check in and check out history, the technician spent 40-45 minutes diagnosing the appliance and 1 hour doing the repair, a significant difference from what you reported. Thanks. Fix Appliances Ca Team.