Fix Appliances Ca

The gentlemen who came was honest and professional, he gave me two options. He was very clear in explaining to me the problem and what caused it. I was happy to go forward with their service recommendations.

Neil

We found Fix Appliance to be very professional. They were in constant communication with us from start to finish. The Service Technician was extremely professional, efficient and took great care to leave the working area clean and tidy. We would not hesitate to use Fix Appliance again if necessary.

I wanted to thank Ilia for his amazing customer service and efficiency in our fridge repair. He was courteous, punctual and communicated with us in an honest and clear way. He arrived when he said he would, was careful and respectful when moving our fridge, diagnosed and ordered the correct part, and made time to install it quickly, so that our fridge was working again. Thank you, Ilia!

LG Washer broke down and Fix Appliance came same day I called and fixed problem - water pump was gone- and technician replaced it on sight . I would recommend this company as service was fast and technician pointed out some helpful tips to eliminate this problem from occurring again

Very quick booking to arrange a tech to come fix our squeaky dryer. Put in a request the night before and Ilya came out the next morning. He was very professional and knowledgeable. He diagnosed the problem and had replacement parts on hand. He fixed the dryer within the hour. Would highly recommend!

Our drier stopped working and was able to get an appointment the following day. The technician came and was amazing. He was clean and went above an beyond. He was honest and explained things which was nice. We needed a few items changed in our machine. I was blown away by the service and would defiantly to anyone. You won't be disappointed!!

Fix Appliances Ca is a first-rate firm and I recommend them unequivocally. In response to my call for repair of my Huebsch electric clothes dryer, a technician came the same day. He telephoned to confirm his arrival time, greeted me warmly and was courteous and respectful throughout the service call. When he had dismantled the dryer and diagnosed the issues, he called me to examine the faulty parts, patiently explaining the problems. I authorized him to proceed with the repair and to order replacement parts. To my utter astonishment, he was able to obtain them the same evening and returned the following day to complete the repair. He kindly took the opportunity to vacuum the inside of the dryer when it was open and was careful to rebalance the machine after it had been moved on the tile floor of the laundry room. My interaction with Fix Appliances was thoroughly satisfactory and pleasant and I will not hesitate to contact them again should I require appliance service.

Unfortunately, I cannot give Fix a good review because of the customer service experience.

I called Fix on a Monday after my fridge died. During that call, I specifically asked if I could cancel the appointment (scheduled for the next day) because I was also waiting on the manufacturers (Leibherrs) recommended person to get back to me. They said I could call back before 5 pm to cancel without issue. Great!

I did call back just before 4 and got sent to voicemail. I left a detailed message canceling the appointment.

The next day, I get a text from a number asking about parking. The tech did not buzz in, but knocked on my condo door, somewhat surprisingly. I let him, he identifies himself as the tech.

He is working on my fridge, has unscrewed the back panel, etc., when my phone. The company I had arranged to attend is asking about their tech attending shortly.

I actually said wait, who is in my kitchen?! For reference, I am a woman living alone and this was extremely disconcerting to realize the person in my kitchen was NOT the person I had attended.

I ask the tech if he is from (name of preferred company) and he says no. It took another couple of minutes to figure out that he was from Fix Appliance.

I call Fix. They say they have no record of my cancellation call and no h it just be because I didnt speak to anyone directly. I ask if they required me to call back until I reached an actual person? I did offer to send a screenshot of my phone record, which I then did, showing the call.

Fix calls me twice more. First, they tell me there is still no record of my call and their system records everything. I point out my phone record clearly shows a call of a minute in length.

The office manager then calls and starts the call by saying I must have called the wrong number that was obviously what happened. She also indicates that since my fridge got fixed it turned out fine. I am extraordinarily frustrated at this point, and quite upset. We discuss the situation and she recants the position I called the wrong number but just asks me what I want. I indicate since Im a bit upset at the moment and this has now spanned the entirety of my work day, Im happy to email them in response.

I do email them several hours later, indicating I would like my itemized receipt promptly and for them to consider a discount considering I ended up having to cancel my preferred vendor and use their guy, who had already been hip deep in my fridge. I also requested they communicate with me via email because I work 9-5.

No response. This was Tuesday night. I had to follow up again to even get my invoice Thursday.

No other response has occurred since then. Im very frustrated by my entire experience with this company and cannot recommend- I have no faith that if you have an issue, they will be receptive.

I guess since they got paid, theyre hoping that the matter will just slide, which is incredibly disappointing for a company that touts their excellent homestarts rating.

The repairman Arrived within 12 hours. Washing machine repair was very reasonable. Serge did a great job!

Excellent service, they came first thing the next morning, ordered parts and everything works great. Much appreciated