The movers arrived 2 hours late, although they appeared very apologetic. Our queen sized mattress was damaged and there were a few long dark lines on our newly painted walls, which we had to pay to repaint later. Our office desk was also scratched up. They didn't provide runners and blankets as their website and flyer promised, although they did wrap up the furniture with plastic wrap. We paid $200 more than the quote that the company gave us in the end. The movers were very courteous and polite, but the work itself was not as advertised.
- Approximate cost of services:
- $800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
There are some untruths in the statement the customer made
Both the customer and lead hand for Calvick agreed on a flat rate when the movers arrived , before any work was performed
Calvick provided four men rather than the three that was originally requested
The customer only had two hours to use the elevator so in order to get the move out done in the 2 hours we Calvick suggested using four men
The queenside mattress could not fit up the tiny stairwell so Calvick movers had to remove the windows in the second floor bedroom and hoist the mattress from the outside of the building through the bedroom window
The four movers did arrive on time and move all the contents to the loading area of the building in the time allotted, however the moving truck was late arriving as major construction was occurring in the down town area , Gardner and Bay all the way west to Bathurst there were sno scratches on the wall as a result of our movers , some rub marks which could be easily wiped off
Calvick