True Flame Gas Repair Services Ltd.

I hired True Flame Gas Repair Services to service and repair my gas fireplace. Jeff arrived at my home before our scheduled time and prior to beginning, he proceeded to explain the work required. He was extremely patient, very knowledgeable and professional. He took great care in covering his work area and performed his job with extreme attention and detail to ensure that my fireplace would once again work properly. I was very impressed with the final results. I had a very clean, attractive fireplace and a new remote so now my fireplace was safe to use. At the completion of the job, Jeff also performed a complete check of the unit. The unit was safe against carbon monoxide leaks which I thought was very important. He left my premises in a very clean and tidy fashion. Overall, I was very satisfied and Jeff is a very pleasant person to deal with. I highly recommend True Flame Gas Repair Services and I will be sure to schedule Jeff for regular maintenance of my fireplace.

Our gas fireplace was going off and on by itself. Jeff from TrueFlame cleaned the fireplace and replaced the on/off switch. This fixed the problem. We found Jeff to be very professional, courteous and clean.

Fantastic and very personable, very knowledgeable and very professional. I would recommend this company to anyone looking to get their fireplace serviced !!!!!

Jeff responded to my email very quickly. He showed up on time. (a little early even) Our fireplace would not light. He inspected it and came up with a probable cause. He explained everything very well and showed me how to replace the suspect part. I bought the part and everything good now. He was very courteous, professional and kept the work area clean. We would totally recommend him.

I sent Jeff a message on a Sunday, and he was out to inspect one of our gas fireplaces the following Tuesday. Very professional, courteous and knowledgeable. He replaced a bad part, cleaned our unit, and even added decorative embers which were "missed" by the builder. All around a great experience, and I highly recommend Jeff for your gas fireplace needs.

Very knowledge of job, I was very satisfied with results. Jeff laid down protection sheet on my carpet and everything was spotless when he left. I would recommend him to all my family and friends.

Very pleased I must say with the work. Jeff cleaned the unit and polished the glass door. I was very impressed by the attention to detail with what he conducted his work. Once finished he made sure to test for carbon monoxide escape and to clean after himself. Job well done Jeff, thank you.

We were seriously considering replacing our fireplace due to the past issues we were experiencing. The fireplace would only stay lit for about 15 mins before going out. It was also very difficult to re-light. We have always experienced extreme drafts coming from the unit and last year we actually shut it off and basically covered it up for the season. Jeff arrived right on time and proceeded to troubleshoot the possible problems with our fireplace. He was quick to diagnose a faulty gas valve and explained clearly what the repair would cost and the amount of time required to fix it. He was very professional, polite and answered all of our questions in terms we could easily understand. He completed his work, tested the unit for leaks and Co2 levels. He also cleaned the fireplace glass, insulated the unit to minimize the draft problem. We were probably looking at $7-8000 to replace and refinish a new fireplace install. The repair ended up costing $800 and the unit is working like new again. At the very least, we have bought ourselves some time before we need to totally replace the fireplace. Not only that, but the nasty draft can no longer be felt presently.Overall my wife and i were very pleased and would highly recommend Jeff and True Flame

I called True Flame Gas to service my fireplace after having another company in. I was not pleased with the first company due to the fact all they did was clean the glass window and didn't even do that right.

Jeff showed up, cleaned the unit with a vacuum and air compressor, as well as the glass again. He also was careful with everything, (moving my coffee table out of the way) and put down a thick blanket to cover his working area.
He was down to earth, funny and just a pleasure to deal with. Type of person you don't mind letting into your home.

Will be recommending this company to family and friends.

The first time i had my fireplace fan blower replaced by Jeff. Great, friendly and knowledgeable service and was fairly price at the time (2015). After a little over a year of service, my fireplace fan blower was dead again, and this was a brand new fan. A bit disappointed that a brand new fan died that fast.

Anyhow, I called Jeff again to have him replace the fan for the second time, costed about $484.77 total. At the end of the repair, I wanted to test it out to make sure everything was working fine before he left. The fan blower did not work, so he continue to troubleshoot and remember he may have not properly connected the wiring from the fan to the control switch. Surely enough that was the case, but instead of properly disassembling the fireplace to connect the wire, he took a short-cut to try and reconnect the wire using a flat head screw driver. Don't know if he short circuit or burn the wire, but I saw spark flying out from the control switch, but the fan worked again. So I didn't care much for the spark.

After the service was done. I had not turn the fireplace on till about 6 weeks later, when the weather was getting cold. To my surprise the fan blower did not work again. So I call Jeff to have him come out and look at it, as it seem the service he done last time did not really fix the issue.

When he show up to troubleshoot the issue and guess what? My the fan control switch is dead (which I think was caused by the spark the last time he came to fix it). Not only did I have to pay for a new control switch ($75.21), but a new services fee, plus labor ($165). Costed me another $271.44 total just to fix was originally a dead fan blower.

I feel very cheesed this time around for the service; had Jeff waived the service fee and charged me for the part and labor, it would of make sense to me as this is definitely a part of the first service call which did not fully corrected the fan blower problem.

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EDIT: This is a follow-up to my review above, Jeff had contact me in regards to issue. As I have mention above that the additional service fee was what really lefted a sour taste in my mouth, but after talking to Jeff and having explaining to him how I felt with the whole ordeal. He was very understanding and took the initiative to offered a full refund on the service fee plus tax, which is amazing. You don't see that kind of customer satisfaction everyday. I believe in fair charge for the service and Jeff fully understand that, couldn't have asked for more.

One thing I did not mention on my post above was that, when I contacted Jeff the second time around in regard the fan blower not functioning, he made the effort to come out asap to have it repair, he even showed up earlier than our schedule time, and did not leave me hanging like most repair contractor do to their clientele. Before he start troubleshooting the fan blower for the second time, he did also offered me a discount on the service fee from $125 to $75. (I honestly though it was $85, or I may have misheard him)

Bottom line is that TrueFlame (Jeff) did reached out to me to ensure that the service I received was top quality. It really goes to show that customer satisfaction is one of their top priority, kudos to that. TrueFlame definately has made me reconsider doing business with them again and would not hesitate to recommend them to other who are in need of a fireplace repair service.