Friday evening my hot water stopped working, I tried everything that I could which was essentially turning it off and then on but it didn't work.
I called Laith Saturday morning and he was there within a couple hours. After spending sometime diagnosing it and discussing with Rinnai, it was determined that the system board was gone bad. Laith went out of his way to find a used a one in his van but it didn't work and suggested that I replace the unit.
Since Laith is a licensed dealer for Rinnai he sourced one on Sunday morning and by later afternoon, I had hot water back on.
Thanks again, Laith, for fixing it on such short notice on a long weekend nonetheless.
- Approximate cost of services:
- $4,000.00
- Company Response
Dear valued customer. Let me start by saying that you are very welcome and thank you for taking time to share your experience with others.
Our customer comfort is our business and that is what we do best.
Looking forward to service you for years to come.Best regards,
Laith Azou.