Northwest Furnace & Duct Cleaning Ltd

We received a call from the homeowner about her dryer ventilation light coming on and she requested us to come out and clean/inspect the dryer venting.
 
We advised the home owner about the possibility of a kinked ventilation hose from the dryer to the wall ventilation prior to us even going out for the service and asked them to do their due diligence in assuring this was not the case. 
 
We received a call back requesting the service as the dryer manufacturer told the home owner they would not come out for any warranty issues in regards to the dryer if the venting was not checked first.  The home owner had then advised us that she lived out of town and needed to provide her tenants with a working washer and dryer as per her lease agreement with them.  Therefore she was requested the service.
 
The stacked dryer and washer unit was already pulled out of the closet and disconnected prior to us arriving on site.
 
We went out and throughout the process ended up having to crawl into the attic due to the fact the dryer ventilation exits out the roof. We had taken apart the piping and inspected it thoroughly and put it all back together which takes time, we advised the home owner prior to entering the attic of the additional charges and she proceeded to tell us to do whatever needed to be done in order to solve this issue for her tenants.
 
We advised the home owner of our findings that the venting in the attic was not blocked and our conclusion was that the dryer/washer was most likely pushed too far back into the closet causing kinking the flex tubing from the dryer to the wall ventilation in result causing the overheating issues to the dryer due to no air flow. Which we initially advised for them to check prior to us arriving! 
 
We then helped the tenant put the washer and dryer back into the closet and tested the dryer for an additional 30 minutes ensuring the dryer venting light did not come back on.
 
We had then sent the home owner the bill and even cut down some of the hourly rate she should have been charged and she became upset and started crying, and stated that she could not afford to pay the bill.
 
She had called several times requesting us to go back out and “adjust” the washer/dryer unit and we stated that we had not been paid for the service and until payment was made we would not go back out, she thought that the service was only worth 300 dollars not what she was billed and refused to pay for the full amount therefore we will not go back and help the tenant "adjust" the positioning of the stacked washer/dryer. 
 
She has now gone and posted negative comments about us all over the internet which is unjust and not a true representation of the entire situation.

Hi Samuel,
Thank you for your review. We look forward to ensuring all of your home comfort needs are met now and in the future. Should you have any further questions about your service or in general about your home's hvac system please contact us at any time.

Hi Karen,

Thank you for your review, we not only strive to provide excellent service but also education regarding the service we are performing.

Hi Andrew,

We tried to reach out to you to explain our furnace and duct cleaning method to you however you have chosen not to take us up on our offer, so I will explain.

There is an 8 inch hole cut above the secondary heat exchanger to which the suction hose is attached this prevents the debris from falling onto the secondary heat exchanger , there is no need to cut another 8 inch hole into the return air duct work as we pull the blower motor out of the furnace and that is where the 8 inch suction hose is then placed to consume the debris from the return air duct work. It is unfortunate that you are not familiar with pulling out the blower motor when furnace and duct cleaning is performed, as this should always be done and is always required when cleaning a furnace properly. The reasoning for the holes in the duct work is to ensure all the construction debris is out of your HVAC system, in Alberta we do not only clean the duct work but we also clean the furnace itself. Should you have any further concerns please contact us at any time.

We are not aware of any complaint through ReidBuilt Homes, would you please give us a call 403-561-1410 or 403-619-6889 we will send someone out (owner) to meet with you and discuss this matter.

Hi Nicole, I just found your review on homestars. I am sorry that you felt the need to write it. As you stated we came out right away and that results in a zero rating? We did not want to get involved further with your home since you stated you were going to take the builder to court for the condition of the home and that is something that we did not want to get involved with or be a part of.