Not on time. 1 ½ hours late. Very unorganized. A supervisor during the move should be on the job for direction. Haphazard placement of our belongings at new home even though we had everything colour-coded. Things for the garage were in the basement and vise-versa. Food boxes were found days later in the garage! Everything was in chaos.
We are seniors and this has caused us a tremendous amount of extra work. Runners and booties were not used as promised--carpets in both brand new home and sold home completely filthy. Multiple costly damages to our new home hardwood, carpets, walls and furnishings.
We had hired 4 guys and 2 trucks after the operations manager took a look at our home. The move went for 12 hours and they did not complete the job. We had to set up our own beds because the crew left at 9 p.m. that first day. A second day of another 8 hours was required. It was actually 4 truckloads (26’ trucks) to finish. The third day was required because they had left our ladders at the old address.
To cap it off, the owner Brandon is not customer friendly.
- Approximate cost of services:
- $3,200.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?