Deml

Our hot water tank erupted and we called direct energy who responded the next day and installed a new tank which is a rental unit. They repaired the shutoff valves which were not working properly at no cost to us. The job was well done and we were completely satisfied with the work done.

Original windows in home removed and installed. The heat is kept in during the winter and the heat is kept out in the summer. The windows have a special coating that repells any weather that may stay on them. The look and curb appeal is great. The home is brighter and obviously more modern looking.
Great job by our installer.

After getting several quotes for the replacement of my roof, from local roofers (who were way over priced and really played on the fact that the neighborhood was mature and had older residents) to other roofers, big box store, who basically drove buy and provided an eyeball estimate. Direct Energy actually looked over the job properly, provided a middle of the road estimate, did the job professionally, cleaned up and left. No fuss , no muss. good job.

We contacted Direct Energy to have a new furnace installed and they arranged a time and date. The Installer came at the scheduled time so we didn't loose time off work. He explained his work and answered our questions. We are very happy with our furnace.

The service was great, did a great job installing the new furnace and answering all the questions i needed on putting the new furance in and the staff were great people

The salesman bad mouthed all other companies and was very condescending to us in our own home. Also, he would not offer in-depth estimate details to justify the price. It was apparent that either he realized that the estimate was too high and he could not justify it or that he lacked the knowledge of his own product.

Small install and no hard sales pitch. the work was done on time on budget. There was no hassles and stood behind their work one hundred per cent. They may not be the cheapest but you gained peace of mind.

We had a 5 yr old mid-efficient hot water tank and we replaced it with a high efficient hot water tank. The service provided by Direct Energy was ok and I would consider recomending their service to others.

very quick and leak free service. Very clean install and removed the old system and disposed of the system we had. Extremely friendly and instructed us on all the new features of the system. He did recommend other products that would help us in the future.

Direct Energy is one of the most incompetent, inefficient, discourteous, and unethical companies I have ever had to deal with. On a scale of 1 to 10, I rate them a minus-10! The unit we rented from them was continually malfunctioning, leaving us without heat and hot water during the coldest part of the majority of winters since the system was installed. One winter we didn’t have heat and hot water for the better part of six weeks. Service people wouldn’t show up, and insisted we weren’t home when our whole family was anxiously awaiting their arrival. We were told couriers were on their way with vital parts, and they never arrived. Our basement was flooded at least four times by Direct Energy repair people. Others left our exterior door open in minus twenty degree temperatures when we had no heat. They trampled in salt and snow, left their garbage strewn on our finished floors. Many had no idea how to repair our unit. We spent an enormous part of these weeks on the phone with Direct Energy, trying to track down missing parts and missing service people, trying to find out how and when the repairs would be completed. This winter it seemed the Direct Energy service had deteriorated even further. Because we felt terribly deceived with the sale of a heating protection plan, we looked for validation on the web. We found out there is indeed a context of allegations of fraud, subsequent investigations and fines against Direct Energy and its American affiliate. (See articles, “Direct Energy Fined over forged electricity contracts”, Toronto Star, June 21, 2003, “From Texas to Ontario, energy consumers have been stung”, Calgary Herald, May 16, 2004 and “So many complaints, no quick fixes”, Calgary Herald, May 16, 2004 which can be accessed from: http://www.ontariotenants.ca/electricity/articles/2004/ch304e16.phtml.) Enough! Once we decided to leave Direct Energy, we had heat from the installation of new equipment purchased from another company in less than twenty-four hours, and hot water shortly thereafter.