Heating & Air Conditioning review in
Burlington
Attempted a service contract but they doubled the price on the first bill without consent.Had the contract revoked through BBB and received letter of apology.Year later, getting new bills that they generate without any agreement.
- Approximate cost of services:
- $200.00
- What could this company do to improve their services?
- Go out of business
- Any advice to offer fellow homeowners facing a similar project?
- Avoid Direct Energy
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- Company Response
Hi Paul,
I'm with the PR team at Direct Energy. I'm really sorry that you've been affected by billing issues we're experiencing following an upgrade to our billing systems. We have been working in close partnership with Enbridge, who applies billing to our customers on our behalf, to resolve billing issues similar to the one you've described.If you have not yet had this issue resolved, you can certainly send me the details, or call 1-888-386-1134.
Hope this helps,
Crystal
crystal.jongeward@directenergy.com