Deml

I have had the heating protection plan from direct energy for a long time. Every year when they come to clean the furnace I would tremble that the technician would mess up my furnace. 50% of the time it would take a second or even a third service call from different technicians before the furnace was working correctly again. And this is an old mid-efficiency furnace which should be very simple and straightforward to service. The quality of many of Direct Energy's technicians is very poor.
The last straw came when the furnace's pulley broke one evening in the coldest part of the winter. I phoned for emergency service and was told that I could only get a technician to look at it in two or three days. When I explained that I had an infant ( less than three months old ) in the house, the best they could do was to come out within 48 hours. This was a real eye opener. In the good old days, Consumer's Gas would have a technician out on an emergency call in three or four hours. I was very unsatisfied with this poor level of service.
I just bought a new high efficiency furnace from another company. I have cancelled my plan with direct energy and I will never let one of their technicians anywhere near my new furnace.