4 year old furnace installed by Direct Energy stopped working. It's under warranty so I called them for repairs. That was two weeks ago. 4 different techs have visited, they swapped out the motor and the ignitor. Each time they declared the problem solved. The furnace stopped working again 2 hours after each tech left. Now I'm told I have to wait up to another week for burners to come in from the US. It drops below freezing at night and I wake up to a balmy 9 degrees max in my house. Their solution? Space heaters until the parts come in. Next furnace I buy will not be from them.
- Approximate cost of services:
- $0.00
- Company Response
Hi Jen. I apologize for the roller coaster you seem to have been on with your furnace. Sometimes the time frame for the parts being delivered is of our control. If you'd like me to have someone follow up on this for you please feel free to email me: CanadaHomeServices@directenergy.com. - Amy.