Deml

When I signed the contracts, Direct Energy told me that new replacement of entire faucet unit is not covered but reapirs of faucet such as replacing washer is covered. When I called them for faucet repair, they surprised me by saying that faucet reapir is not covered at all! I had already signed-up contract and had passed 30days of period when I could have cancelled the contract.

Since I am forced to pay them for the rest of the contract period, no matter what, all that they do is keep bouncing from one person to other when I ask them that why I was misled while signing up contract about things that are not covered.

So anyone planning to sign-up for their plumbing services, don't go by what they say over phone, read the contract and make sure to give the call to cancel it beofre 30days if tehy do not cover what they say is covered over phone. You might want to go for other options in the market, as Direct Energy in my opinion is not worth spending your money.

It looks like Direct Energy is no different than those companies come on your door with clip board to sign-up contract, probably Direct Energy is a bigger fish and swallows your money big time! Customer service is nothing but just a lip service. For last two years, they haven't even managed to correct my information in their system. My experience is service contractors ususally come late and don't even call you if they can't make it in given time frame of 4 hrs. After signing up contract, for my first two scheduled visits, ttheir plumber never showed-up, nor did he called to keep us informed. Overall, a frustrating experience.