Reed Security

Have been long time subscriber of the service. Have 2 boxes, one fixed and one wifi. Herd a chirping noise downstairs. Checked it was coming from the alarm system, tried to do a reset, nothing. Called the service, after hours
closed, gave me option 3, tech support. First time phone dialed 4 times then went blank, now I'm upset, tried again found if you wait a minute a recording asks you to stay on the line, get a live operator, explain the problem, this is Friday night, he confirms the it is making a cherp, tells me there is nothing he can do but offers me for 195.00 that he can have a specialist call me and try to solve the problem by phone. I basically tell him to stick the 195.00 and the service where the sun don't shine, that my agreement was with Reed for 24 hour service and in no way was I going to pay for trouble shooting. He then told me that unless I paid the 195.00 there was nothing he could do. I then proceeded to unplug everything and remove the power to the unit, still chirping, now I don't know about you but having a chirp of the alarm for 3 nights isn't something one can live with. I decided to call one more time begging them to do something, I talked to someone who seemed to be willing to help, he asked me some questions, the told me to wait on hold, I waited about 15 minutes, then instead of being on hold I was put back to an operator will be with you shortly. I waited another 30 minutes, nothing. I then remembered how when it was the old service, the after hours service walked me through the trouble shooting steps, I did this and it told me to replace the battery in the fire alarm located above the alarm panel in the basement, I went to London Drugs and the had the batteries needed, I installed the battery, put everything back together, plugged everything in, only to find they had shut everything off including my home phone. I'm writing this as a very frustrated client, when Reed was a small company they went out of there way to help, great service, unfortunately the name is still Reed, but the company is not in any way shape up to the standards Reed set, please go elsewhere, this company is only after the bottom line, definitely a case of a good company been bought out and the new company having lost touch with why we went with Reed and why they had such a large client list, I'll be looking elsewhere.