Let's start with the positives: 1.Kingsway admin staff were a pleasure to deal with. Communication and liaison were good and enquiries responded to efficiently. 2. Removal crew picking up our goods to go into store (Jason and Mark) were excellent. They worked as a professional team knowing exactly what they were doing and impressed us with the high level of care taken with wrapping and moving our possessions.
And now the negatives... 1.The crew delivering our goods to our new home did not appear to be professional movers. 2.Only one of them spoke English. 3.They did not take care when moving items into our condo - some large, heavy items were placed against walls causing marks.4. They damaged an interior door. 5.Little care or regard was paid to boxes marked fragile. 6.They seemed to have little experience as movers and did not work as a team. Several items of crockery, glasses and a lamp were smashed; a desk was damaged; boxes had indents where they had obviously been thrown and a bike had carelessly had a wheel removed(perhaps to go in store? )It was not removed by the initial movers).
In conclusion, we feel let down by Kingsway especially after a promising start. We would not use them again.
- Approximate cost of services:
- $2,500.00