Run away from this company. They will charge you hundreds and do nothing. It would be zero stars if that was an option.
They gave me an ETA of 1-3pm the next day. He arrived at 7pm clearly wanting to leave as soon as possible. We explained the tub began filling up and the toilet began leaking at the same time so they may be connected. He treats the toilet on its own first by replacing the seal with one we had purchased. Then tells us the price. Says to use a snake on the tub drain at all will be hundreds more. Theres a $250 fee if you dont pay for them to do what they quote, and when asked what that includes if not diagnosing the issue he says he ran the faucet so that covers his inspection.
We agree he can use the snake. He declares the issue fixed! We turn on the tub and it fills up quickly. He says there cant be a block because its draining, even though its just as slow as before he did anything. We argue, he puts down a bigger snake in the tub. Then we see the toilet is leaking again. He argues its a wet towel on the floor. We prove its the toilet and he finally agrees the problem must be related and its the main drain. He put it in writing that he went 75 ft down the main drain and it was completely clear, so contact the county.
The sewer inspection for the county showed a block only 45 ft down. We spent three days without a toilet complaining to the company before they sent back the same guy who used the same tool. I asked about using a bigger cutter head, but he said no this will clear anything. Then he says there actually is a spot he cant get through, must be a cracked pipe and hell need another $600 or so to use a camera to see the issue (even though the pipe is full of brown water so visibility would be almost zero). We refused, he left. Contacted the company with our concerns that he clearly changed his story repeatedly, and they said since I had a loose in confidence of their plumber and wont pay them more our relation is terminated. Being professionals, they ended the email with thx.
They refuse to respond to a request for refund. $650 spent and absolutely nothing was fixed. My cousin rented a snake with bigger cutter heads and got the drain cleared.
- Approximate cost of services:
- $650.00