My City Movers

Moving & Storage
Surrey BC V3S 1S9
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Reviews for My City Movers

Average customer rating:
9.4 10 (242 reviews)

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gdennisbox
gdennisbox
1 review Chilliwack, BC
10/10

Moving from Langley to Chilliwack

My wife and I were extremely happy with the moving services provided by my city movers! Professional and kind the team was super efficient and careful. Highly recommended!

Approximate cost of services:
$1,500.00
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Company Response

Thank you so much for your kind words! We're thrilled to hear that you and your wife were happy with our moving services. It was a pleasure to assist you, and we're glad our team was able to make your move smooth and stress-free. Your recommendation means a lot to us, and we wish you all the best in your new home, My City Movers Team!

wongj8051
wongj8051
1 review Abbotsford, BC
10/10

Commercial Move

We recently had the pleasure of working with My City Movers for a commercial relocation, and the experience was outstanding from start to finish.

From the outset, the team demonstrated exceptional professionalism and efficiency. They arrived promptly and took charge of every aspect of the move with impressive coordination. What truly set them apart was their provision of reusable moving bins. This environmentally friendly option not only helped streamline the packing process but also ensured that our equipment and documents were securely transported.

The packing services provided by My City Movers were meticulous. They handled everything with great care, organizing and packing items in a way that maximized space and minimized the risk of damage. Their expertise in commercial moves was evident as they navigated the logistics of relocating our office with minimal disruption to our business operations.

The entire process was smooth and stress-free, thanks in large part to the attentive and skilled team at My City Movers. Their commitment to delivering top-notch service was evident throughout the move. We were particularly impressed by their ability to adapt to our specific needs and their dedication to ensuring everything arrived safely and on schedule.

For anyone in need of reliable, efficient, and environmentally-conscious moving services, My City Movers comes highly recommended. We will definitely consider them for any future moves and commend them for their excellent service.

Approximate cost of services:
$2,500.00
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Company Response

Thank you so much for your kind and detailed review! We're thrilled to hear that your commercial relocation with My City Movers was outstanding. Our team is dedicated to providing a high level of professionalism and efficiency, and it's wonderful to know that these qualities stood out during your move.

We're especially pleased that you appreciated the reusable moving bins and the meticulous care we put into packing and organizing your items. Our goal is always to ensure a smooth, stress-free experience with minimal disruption to your operations, and your feedback confirms that we're hitting the mark.

Thank you again for recommending us and for your willingness to consider My City Movers for future moves. We look forward to the opportunity to assist you again and continue providing top-notch service.

ulianovarita76
ulianovarita76
1 review Mission, BC
10/10

Return client

Having used My City Movers for both our initial relocation and our recent move from Surrey to Mission, I can confidently say that their service has consistently exceeded our expectations.
Having used My City Movers for both our initial relocation and our recent move from Surrey to Mission, I can confidently say that their service has consistently exceeded our expectations.

Approximate cost of services:
$2,100.00
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Company Response

Thank you for choosing My City Movers not once, but twice! We’re honored that you entrusted us with your moves, and we’re delighted to hear that both experiences met your expectations.
If you ever need our services again or know someone who does, we’re here to help. Thank you for your kind words and for being a valued repeat customer!

Best regards,
The My City Movers Team

Nikki M.
Nikki M.
1 review Burnaby, BC
10/10

The Best Moving

I recently used My City Movers for my move, and I couldnt be more impressed with their outstanding service. From start to finish, the entire experience was seamless and stress-free, thanks to their top-notch team.

The initial booking process was straightforward and transparent. The staff was friendly, knowledgeable, and took the time to answer all my questions. On moving day, the crew arrived right on time, fully prepared with all the necessary equipment and packing materials.

What really stood out was their professionalism and attention to detail. They handled all my belongings with utmost care, ensuring everything was securely packed and carefully loaded. They worked efficiently and with great coordination, which made the entire process much faster than I anticipated.

Despite the hectic nature of moving, the team maintained a positive attitude throughout the day. Their dedication to providing excellent customer service was evident in every interaction. They also went the extra mile by ensuring everything was placed exactly where I wanted it in my new home.

The final cost was exactly as quoted, with no hidden fees or surprises. It was refreshing to experience such honesty and integrity.

I highly recommend My City Movers to anyone in need of a reliable and professional moving service. Their commitment to excellence truly sets them apart, and I would definitely use their services again in the future. Thank you, My City Movers, for making my move a smooth and pleasant experience!

Approximate cost of services:
$2,000.00
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Company Response

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that your move went seamlessly and that our team could provide you with the stress-free experience we strive for.

From the initial booking to the final placement of your belongings, we aim to deliver top-notch service, and it’s incredibly rewarding to know that we met your expectations. Our team takes great pride in their professionalism, efficiency, and attention to detail, and it’s wonderful to hear that this was reflected in your move.

We greatly appreciate your recommendation and are grateful for your trust in My City Movers. Should you need our services again in the future, we would be more than happy to assist you. Thank you once again for choosing us and for your kind words!

Warm regards,
The My City Movers Team

Private User
Private User
Private User reviews Richmond, BC
10/10

Local Move

I have moved with My City Movers four times
and each experience has been fantastic. They are reliable, on time and have always shown to be happy working with you. I would recommend them highly to anybody looking for a straightforward and reliable team on your moving day. They know what they are doing and they do it very well. Great guys! Thank you!

Approximate cost of services:
$896.00
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Company Response

Thank you for a 10 star review! Receiving a great review reminds us of why we love what we do. It's all thanks to our loyal customers like you who make every day rewarding. We wishing you all the best, My City Movers Team.

Private User
Private User
Private User reviews Surrey, BC
10/10

2 moves + storage

They moved me out of my condo, put all of my stuff into their storage, and then 1.5 months later moved all of my stuff from their storage to my new home. Both moves went quickly and efficiently. The guys don't waste time and as they knew it was going into storage, they wrapped up everything that needed to be wrapped. I can't speak for their storage facilities as I didn't see them, but my stuff arrived in the same condition as I had last seen it, which leads me to believe that the storage facilities are clean. Would not hesitate to book their services again and would recommend to anyone.

Approximate cost of services:
$2,500.00
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Company Response

Thank you for taking your time to leave us 10 stars review! We’re so happy to hear that you were satisfied with our moving and storage services. We work hard to provide the best possible experience for our customers, and we’re glad that we were able to meet your needs.

We hope you’ll continue to use our packing, moving or storage services in the future and that you’ll recommend us to your friends and family. Thank you again for your feedback. We appreciate your business! We wishing you all the best, My City Movers Team.

William Benjamin from Surrey
William Benjamin from Surrey
10 reviews New Westminster, BC
10/10

Moving within the Lower Mainland

I cannot imagine a better moving company, both in terms of pre-move communication and the execution of the move itself.

Approximate cost of services:
$3,000.00
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Company Response

Thank you for taking time out of your day to leave us some positive feedback! We are always happy to provide you with a stress-free and hassle-free moving experience. No matter what your packing, moving, or storage needs, we will always be there to help you every step of the way. All the best from My City Movers team.

dhookham
dhookham
0 reviews Burnaby, BC
10/10

Moving Experience

Movers called prior to moving & asked if they could come earlier, to which I agreed. They arrived, got started & wrapped the furniture, etc & moved everything efficiently. Did so again at the new location. Thanks to the two guys who did this move.

Approximate cost of services:
$800.00
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Company Response

Thank you for 10 stars review! We wishing you all the best, My City Movers team.

Eithne
Eithne
0 reviews Surrey, BC
10/10

Highly Recommended Movers

Polite, efficient, cost as expected (no surprise add on cost). We were thoroughly pleased and would highly recommend My City Movers.

Approximate cost of services:
$3,500.00
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Company Response

Dear Eithne, it's always amazing to hear that we've been successful in our goal of providing our customers with the best possible moving experience. Thank you for giving us chance to serve you. We wishing you all the best from My City Movers Team.

Doug
Doug
0 reviews Langley, BC
1/10

Extremely Disappointing Move Experience

We planned our move for a while and did lots of research to find a moving company. My City Movers had great recommendations, but we had such a bad experience and have been ignored by the company so wanted to help others avoid the same mistake. We wanted professional movers that would carefully move our items and keep our home clean.

- When the movers came into our home for an initial review they did not remove their very dirty shoes and I had to ask them to remove them.
- They laid down a carpet runner to walk on in the house that was filthy. It had leaves, dirt and other debris that made our floors very dirty and left a mess for us to clean afterwards.
- The blankets used for protecting items were very dirty and our items needed cleaning after moving.
- The lead hand was minimally involved most of the time. He talked loudly while on his phone with personal calls for a substantial portion of the move. - - The lead spent time in the truck eating while the other two helpers packed items.
- One of the helpers used our washroom without asking.
- Our expensive mattresses were dropped several times on a muddy wet road, ripping the plastic covers protecting them. Both of our mattresses had dirt stains from the move which we had to clean ourselves. We had to wash our hardwood floors because the muddy plastic was dragged across our new floors. When we asked about them being dropped they denied it claiming it was the truck that made them dirty which was a very poor excuse. The truck floor was actually very dirty and our furniture and mattresses were dragged across the floor. When we mentioned the mattresses were damaged, there was no concern shown. We were simply told to complain to the company if we had an issue.

The movers were friendly but not at all professional. They just didnt seem to be aware of how to handle items carefully. They moved very slowly with minimum effort, acting like workers paid by the hour and had little motivation. I gave what I felt was a minimum tip, less than what I had planned on giving for satisfactory service. None of the movers sent were properly trained. I tried to contact the company so they could provide better training but was just ignored.

Approximate cost of services:
$1,400.00
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Company Response

Thank you very much Dough for your review that will give us the opportunity to improve the service in the future, however, there are some things to consider as well:
Workers in our industry have to wear steel toed boots according to Work Safe BC regulation, and I can see why it is needed while carrying couches and heavy items that can land on workers toes in worst case scenario. In order to keep customers carpets clean we use rubberized floor runners that have 2 surfaces, one is contact surface with carpet that remains always clean, second one is working contact top layer that collects marks and undesired dirt and debris.Top layer is cleaned regularly, even though it might appear having marks that are visible it is not touching the carpet.
You complain that you Had to ask them to remove shoes and they did so out of courtesy and respect to the client, but they do not remove shoes every time they enter/leave house by default. In some cases, once all heavy items are brought inside and only assembling is required, - at this point they can remove safety equipment if desired/requested/deemed appropriate to the situation.
I am sorry if your mattress was mishandled, however it had 2 mattress covers (one placed by you, one on top by our crew), if there is more to be done, we will do so and perform better in the future.
Our lead hand asked you if it was ok to use washroom for the crew, and assuming that your approval was for the crew in general, - they used it. If you wished to be notified every time someone uses washroom - that could be easily done by your request, we abide with the rules of the of the house.
We inspect our equipment regularly and maintain it clean, if we can do better we will.
My phone is always available for customers concerns: 7789577271, Viktor
Thank you by choosing us and being kind.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about My City Movers

MY CITY MOVERS LTD is one of the fastest growing companies in British Columbia, all due to the exceptional service at a very affordable price. As Movers in Vancouver we provide packing services, local and long distance moving, delivery services within the Lower Mainland, storage, overnight storage and more..Our moving team is dedicated to working with you personally form the early stages of your move to move in day, we ensure a smooth and stress free relocation.
Please call us anytime!

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Toll free: 1833-MCM-MOVE/1-833-626-6683

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Cell: 778-886-7271

CATEGORIES
Moving & Storage and Self Storage
PRODUCTS
Moving, Relocating, Packing, Unpacking, Wrapping
SERVICES
Local moving, Long distance moving, Residential moving, Commercial moving, Piano experts
BRANDS
My City Movers
STYLES
Customer Service
SPECIALITIES
Commercial, Residential, Household moving, Grand Pianos
WEBSITE
https://mycitymovers.ca
YEAR ESTABLISHED
2009
NUMBER OF EMPLOYEES
15
PAYMENT METHOD
Cash, Visa, Mastercard, Amex, Money transfer
LICENSES
SURREY BUSINESS LICENSE
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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