Custom Dream Stairs

Stair Builders
Toronto ON L4K 4R9
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92%(119 reviews)
99%(218 reviews)
97%(15 reviews)
HomeStars
Stair Builders
Custom Dream Stairs
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82%

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Reviews by rating (past 12 months)

Reviews for Custom Dream Stairs

Average customer rating:
8.7 10 (24 reviews)

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Spencer
Spencer
1 review Scarborough, ON
1/10

Glass Railings

On May 18/24 we purchased 2 - 12mm pre-cut clear 41"x68" tempered glass panels with chamfered edges and 4 - 41"x72" 12mm pre-cut clear tempered glass panels with chamfered edges at a cost of $3,449.82. My son, who is a contractor, installed them at our cottage. During installation, one of the panels shattered so we had to purchase another panel. The glass railing was part of a renovation of our deck for my older son's upcoming wedding at our cottage. The new panel was installed the day before the wedding. After it was installed, we noticed that the edges were not chamfered even though the bill says they are. The corners are very sharp instead of being smooth and rounded. When I called to complain I was told that there was a problem with that batch of panels from the factory and that they didn't have chamfered edges. We were told to just bring it back. I said that we couldn't do that because we had no way to do it. I am 75 and the panels are extremely heavy. My son, who installed them is out of the country, until next April. I feel that they should at least give us a new panel to replace it and deliver it to our house in Toronto (we have no way of picking it up). Hamid said he would email Head Office and call back by the next business day. That was Aug.30. On Sept. 3, I called back and Hamid said he would email them again and call us back. He never called back. On Sept. 10, I called back and asked to speak to the manager Mehdi and was told that he was with a customer and was told that he would call me back. It is now Sept. 29 and they have never called me back. I feel I should be given a new panel or be compensated for the cost of the panel ($229.67) for paying for something that was not what we were billed for. I don't want to be responsible for trying to remove the defective panel and possibly breaking it. Clearly they have no intention of doing anything to rectify their mistake. Very poor customer service. I would never recommend them.

Approximate cost of services:
$229.67
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Private User
Private User
Private User reviews New Tecumseth, ON
10/10

Great Job, Excellent Customer Service

Excellent job in our home. Very easy to deal with, gives you a quote within minutes and does the job as promised. Very happy with our new railing. Installers did an excellent job.

Thank You for your hard work and help.
Josie

Approximate cost of services:
$3,800.00
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A.Emrani
A.Emrani
0 reviews Richmond Hill, ON
10/10

Stairs Renovation

I am pleased to work with them because The quality of services including materials & installation are so good & they do my job very fast .

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the opportunity and your support, looking forward to seeing you again.

Adrian
Adrian
0 reviews Richmond Hill, ON
10/10

Stairs Renovation

Custom Dream Stairs team where so easy to work with. They gave us very useful advice to upgrade my stairs . Also they paid attention to details when planning, installing and finishing their work on site. We are really happy with this renovation.
Definitely we recommend to my friends.
Thanks again

Approximate cost of services:
$14,500.00
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Company Response

We are very pleased to do business with you and your family, thanks for your continued support, looking forward to doing more business with you.

Lip
Lip
0 reviews Toronto, ON
10/10

Stairs recapping

They did amazing job in my house...
friendly and professional people...
Highly recommended, I asked them to change color a little lighter and they sand it all way again. amazing job

Approximate cost of services:
$11,000.00
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Company Response

Thank you for your business and support, looking forward to do more business with you.

johnwylile
johnwylile
0 reviews Toronto, ON
10/10

stairs

Excellent work, very pleasant to talk to, and was helpful in giving me future tips on protecting my stairs.

Approximate cost of services:
$7,000.00
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Company Response

working with you was a great opportunity, looking forward to doing more business with you.

canadaliz in Toronto
canadaliz in Toronto
5 reviews Toronto, ON
10/10

refinish wood floors of entire home and stairs

I was in the depths of cancer treatment but wanted the house to have a facelift so when I emerged from the fog of chemo I would have a beautiful home to embrace me. Hameed and his team were amazing. They knew my circumstance, were clean, quiet on time and outstanding attention to detail. I am hard to please but they exceeded all of my expectations. Thank you CDS and Hameed especially!

Approximate cost of services:
$6,000.00
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Company Response

Liz, it was just a pleasure to work with you and your spouse David, we are vey glad to hear that you feeling better now and wish you long healthy life ahead, we are looking forward to do more business with you and can't wait to see you again.
Thank you for your trust and support.

Private User
Private User
Private User reviews Markham, ON
10/10

Complete stairs removal and installation of new stairs and pickets

We are very pleased with the work done on our stairs and what a difference they make upon entry into the house. I can't say enough good things about the treatment we received. He visited our home three times before the work started and explained everything carefully. As promised, on the last visit he brought samples of the stain and I must say it looks great. He was very professional, friendly and easy to communicate with.
Thanks to you and your workers for a job well done.
Angelo and Augusta

Approximate cost of services:
$12,650.00
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Company Response

We don't know how to appreciate the opportunity and trust as well as your continued support, what we did at all the time of this project was to ensure giving you the right tools and information so you can choose and decide the best materials easily.
It will always a pleasure to work with you again with any floor, stairs or railing projects.

Bradford Ontario in North York
Bradford Ontario in North York
1 review North York, ON
10/10

STAIRS & GLASS RAILING

Very pleased with the overall experience. Hameed is a great professional, very attentive. I will recommend their services to anyone as they have great selection and different looks. Communication is the key for good service. If unsure or in doubt do not not hesitate to question or clarify Hameed will respond to any inquiries. I personally I am an happy customer. Thank you.

Approximate cost of services:
$14,000.00
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Company Response

We don't know how to thank you for choosing Custom Dream Stairs for your stairs and glass railings project, working with you was a big pleasure and we are looking forward to see you again, thank you for trust and opportunity.

B-rod
B-rod
1 review North York, ON
10/10

Amazing service

Great, easy and prompt service. They deliver what they promise. So easy to deal with - my experience was seamless. Very willing to help and assist. Always available by phone call or text. The installation team was awesome. Prompt and on time - they said 3 days and it was done in 3 days. The house was left super clean and with no garbage. Even better, the installation was professional and with no damage to walls or existing wall trim. The guys are polite and the best part - no waste of materials and not a single squeak. I’ll be sure call in a few months when I finish the basement. I wish I could give u 10 stars.

Approximate cost of services:
$8,000.00
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Company Response

Thank you for the opportunity and looking forward to do more business with you.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Custom Dream Stairs

We renovate and renew all stair types our experts can help with your stair reno's, hardwood flooring installation and more. Carpeted or worn staircase? We can help. Our revolutionary style installs the new customized PRE-FINISHED caps directly on your existing stairs and attention to details, ensures you receive a beautiful, ...
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