We clearly should have read all of these awful reviews prior to booking our move with this company. Overall we were fairly satisfied with our move, they arrived later than scheduled but things went smoothly in the beginning. The trouble started when we were unpacking some of our boxes the next day. We were THRILLED to open a box with electronics that were COVERED in coffee. The coffee ruined one of our electronics and their customer service department could have cared less, taking 3-4 days to respond. The product was worth $125 but despite having purchased insurance we would still be required to pay the $100 deductible to be reimbursed. My favourite part was the "good will gesture" offered to us - $100 off of our next move - NO THANKS! Had the movers simply told us that they accidentally spilled their coffee, we would have simply cleaned it up and been able to salvage our items. This shows a lot about their character and they are certainly not the type of people I would trust my belongings with again. I would rather move my own things than ever use this company again.
- Approximate cost of services:
- $3,000.00