AMJ Campbell picked up our furniture and pre-packed boxes from our home in Toronto and stored it for one month. They delivered our belongings to our new home in Innisfil. All the boxes were placed in the basement as per our request. When it was time to unpack the boxes we noticed quite a few boxes that were clearly marked "FRAGILE" were on the bottom with four or five boxes on top. When we opened the boxes we found substantial damage. The glass fixture from our ceiling fan was crushed along with other breakables that were packed properly but could not withstand the weight of heavier boxes placed on top. Other damages were from furniture being dragged instead of carried. When we contacted AMJ Campbell we were told that as per the contract, they were not responsible because we elected to pack the boxes ourselves. However the problem was not in the packing of the boxes, rather the way the movers stacked them with no regard to the ones clearly marked FRAGILE. We are very disappointed with the movers and the lack of customer service. I believe they should advise people in advance that should you pack your own belongings, any damage done through carelessness of the movers will be at your own peril.
- Approximate cost of services:
- $1,000.00