Horrible experience. The agent from Barrie Ontario gave me bad advise. I had some items which I asked if they should be crated. He said just bubble wrap them and they'll be fine. They got to my final destination shattered. Many items were damaged - some severely. I had a number of boxes lost. I had specifically paid AMJ Campbell to pack them because of their value (both financial and emotional value as they were passed down from family members who are no longer with us). The boxes were lost and more so, they were never listed on the inventory list. The company was supposed to provide an additional person to pack all of my artwork - which again I was paying extra for. They ended up dropping off the boxes for the two movers to pack. This added an additional 4 hours onto the move because now the two movers who were inventorying and loading approximately 10,000 lbs of goods had to stop and pack all the of art.
When the goods were unloaded at our new house, I contacted our agent in Barrie and he basically washed his hands of our move. He told me that it was not his responsibility and I had to call the claims department in the US. At least the agent I dealt with in Phoenix who was also an Atlas agent and we were using for short term storage of our goods called me a few weeks after we moved in and asked me if I needed any assistance with our insurance claim. Our Canadian agent could have shown some support as he also knew how upset I was with the move.
I would not recommend using this company to anyone. Even the guys that were loading our move had little good to say about this company. What does that say!
- Approximate cost of services:
- $10,000.00