I had the misfortune of trusting this company for doing laminate flooring and baseboard replacement(in the basement)in my entire house-upper and basement.
1. The quality of installation is very poor.
2. They don't pickup or leave the garbage at the curb.
3. They will use tools of other contractors without taking their permissions.
4. The company is completely unresponsive to your complaints and take the side of the installers. They connect you to the installer for whom you are registering the complaint of poor quality. They hire installers of their own community which is OK but they only listen to them. As a customer you don't have any voice.
5. Once you pay them they will not listen to you or pick up the phone.
6. The quality of material supplied is different when they show specimen and what they supply.
Once a payment is done you never get to speak with the owners who would make umpteen calls to you to sell their service and product.
7. Extremely disappointed with the quality and workmanship and after sales response from owners and manager.
8. With the experience it provided, there is no credibility left of the company for honoring the warranty. So forget the post installation warranty.
9. I must have made tens of calls and left messages but nothing seems to work. One has to personally visit their business location if you want to talk with 3rd in command about your problem. The Owners and Managers doesn't want to be bothered once they have been paid.
10. They have no system to account for the material delivered at your doorstep and leftovers collected from your doorstep. This results in higher bill to customer's disadvantage.
- Approximate cost of services:
- $6,500.00