Waste Management Pacific Northwest

Our strata worked with WM for a long time and they raised their rates constantly and finally we had to pay around $6000 a year. They do not advise the customer when they change the rate, except by a small print on the invoice, which strata can not see, only the accountant in the office. They renewed the 5-year contract without asking strata and said we had to pay for a few months service to cancel it. Staff provided wrong promises and the company did not care much about the customers. Very negative impression.

Waste management are good - not great. I use them quite often at a retail building that I manage, and they do their job, but never above and beyond. They're pretty good about being on time and ok value.