The interaction in the home was less than 45 min most of which was spent with Muhammed quoting and reviewing the costs from a booklet he created. I paid $200 for the service call , $400 for assessing the problem, and $329 to replace a burnt out fuse. Within 20 minutes after his arrival he had already billed me $600 before doing any work. I was stuck and agreed for him to replace the fuse. I spent $1000 for him change a fuse and then trll me this was temporary and to upgrade my panels . Beware, of any place that charges for a quote. Its a dishonest business practice.
- Approximate cost of services:
- $1,000.00
- Company Response
We welcome any comments positive or negative but some time we come across this kind of situation after 7-8 months of getting service.
We wish you should have tell the truth and share experience in respectful ways .
There is difference between regular service and after hours night emergency service and both options were shared and you have chooses to go with emergency service but you didn't mention in your review? Why ?1-We wish you should have mentioned about your service request for after hours emergency to restore power at night. ($200 dispatch after hours quoted before dispatch out our master electrician)
2- our master electrician arrived with in hour at your house as promised on emergency basis. No comments from you about our prompt response?
3- A master electrician with 28 of experience who is specialized in troubleshooting who has assessed the situation and quoted for troubleshooting.
Almost half of the house without power/ power flicker issues. Troubleshooting performed after your approval.Q- No comments from you why you didn't say no to trouble shooting quote?
4- After diagnostic two breaker panels found sub panel main breakers burnt at an obsolete old breaker panel which is outdated many years ago.
( there no fuse replaced you have mentioned wrong information )5- Provided and installed double pole Obsolete breakers to restore power after getting your approval.
This type of obsolete breakers are non stock item and way more expensive than new breakers.Q- Did you got your power fully restored after we complete the work or not no comments from you?
6- We do not do temporary repairs but we give our recommendations to our clients to avoid future problems because previous electrical work around the panel area are not up to code. You or someone at your house must have hired non licensed electrician to perform electrical work. We have pictures for proof those are being shared with safety Agencies.
7- Your Panels are obsolete/ outdated and some spots inside the panel were damaged/ burned that could be repaired or replaced unless the whole panel replaced.
8- We are not responsible for any existing damage parts
That's why we have informed you about potential issues if you don't do any further work.9- When we have tried to contact you to discuss this issue with you but you didn't cooperate with our team
Let us know how we can resolve this matter.