I would not recommend this company to anyone.
BUYER BEWARE
I was moving from Ontario to Nova Scotia and contacted this company for a quote. Mark "Senior Relocation Specialist" quoted me $3500, so we decided to go with them. I was advised that they required my credit card for a deposit, as they couldn't send a truck without it. I explained to Mark the date on which I needed my furniture, and he promised that would happen. At no point did he mention that the date was going to be at their convenience, not mine. On the date of the pickup, the movers were over 3 hours late. I called Mark to ask what was going on, and he said the truck is late. He was quite rude and offered no apologies. The day after my belongings were picked up I received an invoice for $6100, which was substantially more than the quote. I was quite shocked that I was deceived, but paid the amount nonetheless, as this company was now in possession of all of my belongings. On October 14, the day before we were to receive our belongings, my husband contacted the company to ask when the delivery would occur. He was notified that everything was still in storage in Ontario, and would not be delivered that week. He asked why neither of us were notified of this, and was not given an answer. He was advised that someone who had that answer would call him back, and of course, no one did. Several times over the course of the following 2 weeks, my husband called numerous times to determine the status of our delivery. None of his calls or emails were returned. Only on the DAY OF the delivery (on November 4, a full 3 weeks late )did I receive a phone call from the driver, an hour and a half prior to the delivery. Not once did we receive any phones calls or emails from the company once we paid them.
Landmark Van Lines is by far the worst company I have ever had to deal with. Clearly they do not strive for repeat business or referrals. I don't have 1 positive thing to say about this company and would urge anyone who is moving to stay away. In the future when I move again, I will rent a uhaul and move things myself, or give everything away before I put myself in this type of situation again. Moving is very stressful, and Landmark Van Lines will make it a hundred times more stressful than it should be.
- Approximate cost of services:
- $6,100.00