City Stairs

Stair Builders
Toronto ON M3N 1W2
Write a Review
Write a Review

Recommended Professionals

96%(14 reviews)
90%(6 reviews)
97%(15 reviews)
96%(14 reviews)
90%(6 reviews)
97%(15 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

66%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for City Stairs

Average customer rating:
7.4 10 (37 reviews)

Sort by

Private User
Private User
Private User reviews Mississauga, ON
0/10

Fraudsters were arrested.

I hired this company to build two staircases in January 2022. I provided them with a 30% deposit, and within a week they were all arrested for being fraudsters. By March when the project was due to be delivered they continued to pretend as if they were in business. They sent someone to take final measurements, and within a week, stopped responding to emails and phone calls. When trying to look up their website, the news stories came up of their $80000 fraud. These guys s tole my deposit and likely many many others. The company is now closed and all numbers disconnected.

https://www.yorkregion.com/news-story/10589237-owners-of-thornhill-custom-stairs-company-face-fraud-charges-after-100k-lumber-purchase-/

Approximate cost of services:
$16,000.00
Was this review helpful?
Ruufat
Ruufat
2 reviews Toronto, ON
0/10

Worth experience ever

Hire them and regret it. I had bad experience. Very unprofessional work and bad installation. Don’t give them any large amount upfront until work is completed and you been satisfied. Had to get other company to fix everything they did. Also went to look for them at address they posted on home stars and they not exist there.

Approximate cost of services:
$12,000.00
Was this review helpful?
Daniel in Thornhill
Daniel in Thornhill
2 reviews , ON
10/10

Spectacular stair installation

I ordered my stairs with city stairs and I couldn’t be happier with the quality of my stairs .
They just finished staining them. I’d have to say working with Ronny the stainer was a incredible experience.
I’d also like to mention thank you to Jackson for
Your excellent customer service .

Approximate cost of services:
$60,000.00
Was this review helpful?
Company Response

Thank you so much Daniel for your commendation. Ronny and the whole team were really glad to install your beautiful new Stairs!

Private User
Private User
Private User reviews Toronto, ON
10/10

Modern stairs

This is a stairs company that provides good services. There are variety of choices for modern stairs. The quality of stairs is high and reliable. The workers here are friendly.

Approximate cost of services:
$20,000.00
Was this review helpful?
Company Response

Thank you so much for the kind words.

Private User
Private User
Private User reviews Mississauga, ON
10/10

Highly Recommend

I recently had Citystairs to install their elegant New York Stairs. I am very pleased with the quality of work that was done. Richard and his team did an excellent job hats off to them and Thank you.

I would not hesitate to recommend this company to family and friends.

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

I very much appreciate it, It was a pleasure, Richard had a great experience and says you are a model client.

Mazini
Mazini
0 reviews Mississauga, ON
10/10

Remarkable Paris Stairs For Custom Home

Amazing work done by the team. I’m surprised that there’s bad reviews for City Stairs. I personally believe that they are the most Top Notch Custom Stair company in the GTA. When I first hired them they were very professional and reliable. Even though there was a small delay on the job the end product was still beautiful. Thanks City Stairs Team !!

Approximate cost of services:
$65,434.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thank you so much, Paris Stairs are one of the best styles that we carry. I hope it really ends up being a signature piece of your home.

Chris
Chris
4 reviews Toronto, ON
10/10

Custom Stairs

Great job. I hired them for two sets of very custom stairs for a high end build and the product turned out great. Great guys and nice to deal with.

Approximate cost of services:
$100,000.00
Was this review helpful?
Company Response

Hi Chris, thanks for the review you were a pleasure to work with.

Private User
Private User
Private User reviews Toronto, ON
0/10

New stairs for custom home

Yes you are being warned again...absolutely horrific delivery, end product, installation and customer service. The only reason why they insisted on getting the remaining 50% upon delivery is because their product and installation could go so wrong. To the point that it’s unbelievable. Save yourself and worse of all your clients’ frustration.

Approximate cost of services:
$20,000.00
2 of 2 people found this review helpful.
Was this review helpful?
Private User
Private User
Private User reviews Orangeville, ON
0/10

Believe the low reviews ... you've been warned

They promised the world and delivered ... NOTHING. If you want to spend your time annoyed and disappointed ... go ahead. If you want respect and honestly and a job well done ... look else where. I wish someone warned me.

Approximate cost of services:
$17,000.00
1 of 2 people found this review helpful.
Was this review helpful?
Anila + Astrit, Toronto
Anila + Astrit, Toronto
3 reviews Toronto, ON
10/10

Monobeam stairwell with glass

City Stairs installed a Monobeam stairwell with glass at my residence. Not only did the crew remain professional and productive, but the result was also beautiful.
Thank you Reuven and Mark, you delivered exactly what we agreed on. Beautiful job!!!

I would recommend City Stairs to any business or residence looking for luxury at competitive pricing.

Approximate cost of services:
$40,000.00
Was this review helpful?
Company Response

Thank you Anila and Astrit, I remember this project it your home is beautiful and we hope if you have any other projects you require done we can be there for you!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about City Stairs

ABOUT City Stairs Is A National Leader in High-End Stairs And Glass Railings For Upscale Modern Homes And Commercial Spaces. In Operations For Over 20 Years With Two Manufacturing Facilities And An Experienced Team Of Designers, Fabricators And Installers That Deliver Excellence. EXPERTISE With our team of experts, you can ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Stair Builders pros in North York?