Big City Windows And Doors

We hired Big City Windows and Doors in 2018 to change all 10 PVC windows in our home. We are thrilled with the quality and soundproofing that these new windows now provide. The installers quality of workmanship was excellent and very thorough, They were respectful of our home and very polite. In 2020, we also hired them back once again to install 2 sliding patio doors, again were were very pleased. I would highly recommend them to others needing these services. We will also be ordering a lovely front entrance door with sidelight in 2021! Thanks for your attention to detail, and quality products and services!!!!

Great service, amazing staff! Can’t say enough good things about this place! Always a pleasure!

Friendly and professional . Job done well ,got rebates ,warranty and quality wanted . All on time as prommissed.
Very recommend this company .

Everything from beginning to end was just like they said,the product the timeline ,the price was reasonable as well.The installation went smoothly ,cleaned after installation ,seemed like very well organized and trained professionals.
Very Happy with everything.
Will recommend to everyone who need the windows.
Thank you.

I have great experience with Big City Windows and Doors team over the years. They did beautiful job and great service.
Thank you.

The workers from Big City were on time and professional in their work.
The door slides flawlessly and appears to be of good quality.
There was no damage to anything caused by this renovation and everything was cleaned with no worksite refuse left behind.
I highly recommend this company

Excellent efficient and friendly stuff. Windows are well sealed. Would recommend this business to anybody. Job well done

From Colin the salesman to the installers, we found them honest, very knowledgable, accommodating and paid great attention to detail. We were very happy, we would recommend them to anyone.

After weeks of delays in getting the installation, we discovered they incorrrectly translated their own estimate notes and ordered from the manufacture the wrong windows. This was discovered when I noted them trying to install a clear glass insert in a bathroom window that needed frosted glass. I stopped the work and spoke to management. We came to agreement they could finish the install for the one window they started and they would order the right windows and replace the incorrect one once the new one came in. At some point they changed their mind arguing they did what the contract said dismising their error by stating we should have made the corrections to the contract ourselves. Months of back and forth, and some rather questionable conduct on their part, they have refused to return the replaced window, which had frosted glass; refused to refund money for the other window not installed; and we are left with a clear glass window in a bathroom that faces the street. They have stopped returning my calls.

Big City Windows & Doors completed a 12 window, a patio door and main door replacement at my home in October 2019. I had received 5 quotes previously from various window replacement companies until I met Big City’s salesperson Igor Rabotnik and I am so happy that I met him. Igor is a competent, honest and true professional who provided fantastic recommendations for the doors and windows that I would be purchasing and even invited me to the showroom to demo what I would be getting. Big City’s price also beat all of the 5 previous quotes.

I am extremely pleased with the look and the quality of the products and the professional quality of the installation which was done. The windows and doors were of various size and types and they have brightened up my hallway and foyer with the new main door. I would personally like to thank the employees Valery (the workhorse and master craftsman), Igor, Gena, and Sergey for the work they did on the A+ installation, especially on the inside trim and outside flashing. They were extremely polite, knowledgeable, very professional, and provided excellent workmanship. They take pride in what they do. They did a great cleanup of the windows, doors, the roof, and the rooms of the home before they left. They were at my home for three days.

After my installation, I invited my neighbours into my home and they were so impressed that I recommended the consultant Igor to them and they also purchased new windows. I am 100% satisfied, the windows and doors look great, and I will definitely recommend this company wholeheartedly to anyone based on my experience with them. Thank you and keep up the great work Big City!