Big City Windows And Doors

In early June signed a binding contract with BCW for delivery of windows and doors. Their agent insisted upon a deposit of $1500. Regrettably, I complied.

Days passed, weeks, months. Despite repeated appeals, they would not even give me a delivery date.

In late September, they contacted me to tell me that they had NO INTENTION WHATSOEVER of delivering the contracted doors and windows.

Worse still, they had their lawyer contact me to tell me that they were not even returning deposit !!!!

Six months have passed. They not only refuse to return my deposit, they do not even respond to my requests.

Regrettably, I have been forced to contact BBB (see review), Consumer Protection Agency, and the Police.

Good work
left the place clean
the job was done in a very good workmanship.
happy with work. We also got the rebate which reduced the price of the windows.
the window in the back looks nice

This is my second home and second time changing windows in my home. Big City surpasses my expectation by far. The product they suggest are stunning. They ensure quality workmanship! Wow the crew that came in were like an army! They wanted no time preping and insuring me that they will conduct their job and then have my place back to normal.... That was exactly what they did! Big City you deserve only the best review!

Steve was knowledgeable and patient with my questions. Door was custom made to size and installed within the quoted timeframe. Installation took 7 hours, but the poor guy was working alone. Definitely happy with the results!

Big City W&D Inc replaced 10 windows on two floors of my townhouse. The work was done on one of the hottest days Ottawa has ever had -- 35C, felt like 40-something with humidity. There were a few small issues, mostly cosmetic and caused by a new young guy who was not careful enough with a mallet. (He had just been hired to help finish as many installations as possible before the end of the "green" rebate program.) The cleanup was done well, though there was still dust left on furniture from tearing out the old windows -- but I didn't expect them to clean the furniture that we should have covered. One window was installed crooked -- if not for that, I would have given 5 stars. The workers and the office personnel were all polite, helpful, and generally careful.

Product is very well made. Installation was completed very professionally, team worked very hard during outside temperatures in the mid 30s with high humidity.

Overall sales & work was well done. The installer, Valarie, was a real workhorse! He worked for three days, rarely stopped, except for a glass of water. The quality of his work was excellent. Salesman, Steve, was also very good and ensured everything was cared for. Only glitch was underestimating time needed to complete the job. Two days was not enough, week delay, but all got done.

Steve in sales was a pleasure to deal with. Four installers showed up in the morning w. 9 windows and were out by 3pm. The workmanship was A+ and nothing was left behind but pretty nice looking windows.

Highly recommended.

Excellent very pleased with out new windows and door. Workmanship at the highest quality. Thumbs up to the installer and the product.

Our installers were great!! Professional, clean, efficient and super nice:) I wish I had more windows to replace. Best reno yet, and we ve had a few:)