A terrible and sketchy job! Sean and his son Matt were recommended to us by a reliable contractor and we expected professionalism, if nothing else. We were sorely disappointed. Our open concept home had no railings or bannisters on the main floor, second floor or stairs, we needed glass inserted into the second floor bannisters and floor-to-ceiling glass walls installed on the main floor. They had the glass custom cut and installed for a good price, however, the finishes were so poorly done that they were better not done at all. Making matters worse, these sketchy characters started ducking my calls (I was always polite and respectful) and never completed the job. When I tricked them into answering the phone (by using another line) they apologized profusely but only to blow me off again. They agreed that their workmanship had been sloppy and shameful and promised to come fix it but only to get me off the phone. As my wife says, "these guys have no intention of making good on their promises."
It was an incredibly disappointing experience that need not have happened. However, I blame myself, in part, for not picking up on the early warning signs. They were always poorly organized and unreliable. Failing to follow up for days and then contacting me to come that same day, often late at night. When I offered the first downpayment, they pressed for an additional downpayment (amounting to over 3/4 of the full cost), which seemed unprofessional and a bit desperate. When issues started arising, they played one off the other and their story kept changing. In all, we held back our final payment, but we are stuck with aluminum finishes that are jagged, hazardous to children and shockingly amateurish to look at. We haven't heard from them again.
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