Mr Rooter Plumbing Of Mississauga On

I used Mr. Rooter today to deal with kitchen drain line clogging and was delighted for their absolutely first class service. When I called their number found at Homestars.com late last night, the friendly lady took my number and a few minutes later another lady (Lorri?) called back to schedule a technician visit. Both ladies were so nice and professional which left me with a good first impression. Today Lorri called to inform me that technician was on his way. Sure enough Mr. Greg Wilson rang the bell 10 minutes later. After some basic inspection, Greg offered free camera inspection to see the problem in the main drain that is buried under basement concrete, but the camera could not go in due to grease clogging. I felt the seriousness of the problem. Greg believed that the expensive high pressure water jetting would be required. Two years ago I rented snaking equipment from Home Depot to clean the drain line and now it was completely blocked again. So I agreed to have water jetting done as soon as possible. To allow us to use the kitchen sink in the meantime, Greg used the snake to open a hole after which he put the camera in to see the situation. Surprisingly the powerful snake, with a much bigger head than Home Depot’s, had cleaned the pipe pretty well. I asked if the water jetting would still be needed which by then had already been booked at their office with my approval for Monday. But Greg said it was not as bad as he original thought and he would cancel the booking. I am very much impressed by Greg’s honesty. He just does not do unnecessary work even it means lost business. To be fair, their rate is not cheap. But I feel that their first class service deserves the highest rate in their sector. My wife has put Greg’s business card in the safe for future use. Thanks also goes to Homestars.com through which I found Mr. Rooter in seconds.