I had a TV that I wanted wall mounted. I had a consultation with this company and was initially impressed with their professionalism. A friend said they could wall mount my TV so I let them but the friend didn't do a great job of positioning the TV so I decided to have this company take the TV down and reposition it on the wall mount. The company was very quick to come out and do the job. One person came out from the company to wall mount a 40 inch TV, he scratched my walls up, didn't offer to repair the walls or to pay for someone to repair them, all he said was it was behind the TV so I couldn't see it. Than on top of it he placed the receiver facing upwards so that the receiver lights up my bedroom which makes it hard to sleep at night. I contacted the company and asked them to come out and change the position of the receiver as it's a 40 inch TV and the receiver is valcroed down so I can't reposition the receiver by myself. I have never gotten a response from the company. At least when my friend wall mounted my TV my walls didn't get damaged and the receiver was placed side ways so it didn't light up my room at night.
- Approximate cost of services:
- $131.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Hi Anne,
Thanks for the feedback. We want to make this right for you. I have emailed you to make arrangements.
Unfortunately, Shaw's cable boxes have a power indicator and a clock on the front panel, which can be bright for a bedroom. Instead of rotating the box (there won't be enough room behind the TV), we can provide some black tape to mask the lighting.
When I was performing the installation, I pointed out that the bracket that was provided by your friend was pressing into the wall and created some scratches that weren't visible unless the television was removed. The "rails" that attach to the TV had a very thick mechanism that hooked on to the wall plate. Unfortunately, because of the mis-matched sizes, some slight dents to your wall behind your television resulted.
To resolve these problems, we will provide a suitable tilting bracket free of charge, fill the scratches made by the previous bracket, mask the lighting on your shaw hd box and ensure you are 100% satisfied. If we need to schedule you for an evening appointment again, we can definitely make that happen for you!
We look forward to getting this resolved for you as soon as possible!
Best Regards,
Brian Faulkner & Shaun Pendrak
Audovation Inc.