Cleaned one set of stairs only
Absolutely horrified that a coffee stain on stairs would cost that much. I was not advised of that when booking the appointment but the technician said that was the cost. I asked about the dirt left at the corners and baseboards and was told that would be extra
Could not get rid of this company fast enough. Never will use or recommend them to anyone again
- Approximate cost of services:
- $173.00
- Company Response
I'd like to offer our sincere apology that your stairs weren't cleaned to your desired outcome. We've spoken with our technician who explained that he did go through his concerns that the stains in the corners would not come out completely as the carpet on the stairs was quite dated. The older the carpet is the less likely it is that a deep-set stain will be completely removed, despite our best attempts. I would like to point out that it is our policy to always outline the price in detail before starting to clean and we do have your signature authorizing the price and the work to be done prior to work commencing. We have also offered to come out to re-clean your stairs and we were told you did not wish us to do so.
Unfortunately complete removal of all spots and stains is not always possible, as stated in our policies and procedures attached to the quote you were given before work began. We hold ourselves to a high standard in our cleaning processes and we apologize that we did not meet your satisfaction.
Customer Service
Magiclean/Kilroy