Reliance Exterior Services Inc.

Purchased a voucher for Eavestrough Cleaning and scheduled the appointment. Prior to the appointment a 'Private Number' called, but would not leave a message. We found out later that it was Reliance. They claimed that they were at the door, when some one called later and did leave a message. However we never heard a knock, nor did we see anyone in the driveway or on the street. As a result they 'canceled the voucher', meaning we were out-of-pocket the voucher face value. We did manage to reschedule for later in the afternoon. Again they claimed to come to the house; yet no knock, nor was there anyone in the driveway or on the street.

I contacted them the next day. They said that it is their policy that an answering machine meant that no one was home. I explained that some people use the answering machine to screen calls; and others may not be able to come a that instance. All they needed to do was leave a "We're on the way & will be there in ten minutes" message. They would not change this policy on another re-schedule. I canceled the voucher myself as I was concerned that they would actually clean out the eavestroughs as they claimed to be a the house, but we never heard or saw them.

Fortunately for us we were able to get a refund/credit from the deal site.

I had a new roof installed 3 years ago by another company and since realized that the job was sub-standard. I asked sam from Reliance Exterior Services to analyze the previous job, repair what was immediately required and to prepare a report for future reference. Someone came the very next day, as was promised, and he did a very thorough and detailed job. Very unexpected, very professional and very much appreciated.

I contacted this company because my brother in law referred them. I spoke to Nathan over the phone and he gave me a rough estimate to repair my roof and booked my appointment for an estimate.
The service people were very polite and I actually ended up calling the company to give a feedback about their employees. The receptionist asked me if I'd be willing to express my opinion in here.

My wife and I decided that this was the year we would invest in our home. we decided that we will be staying in our home for a very long time and wanted to make it as comfortable and as nice as possible. We knew this was going to be a big project so we started our research of different companies. We knew from the beginning we would be getting three quotes to do some comparisons. From past conversations with friends and family we knew that too many quotes made things very confusing. Reliance exterior services inc. came very highly recommended by friends who not only had their windows done by the company with a Groupon as we had in the past as well. The work that we were looking to get done consisted of roofing, siding, sofit, fascia, eavestrough and attic insulation. It was very difficult to find another company that would be a one stop shop like Reliance exterior services inc. so we had to venture out to a couple more companies. Reliance exterior services inc., but it sure was the most professional. My wife and I were quite surprised to find out that there were companies out there that could not provide us with valid liability insurance papers. Our salesman was very detailed and very professional, he took the time to answer our many questions over a one week period. Our roof was installed in October after many delays with rain, our siding and aluminum work followed shortly after that once again with many rain delays and our windows and doors followed shortly after that, with the attic insulation done in between everything. The installers were very clean curteous and professional. We had four different crews in our house doing their own specialty of work and could not give them more praise than writing this letter they were excellent. Our experience was a very good one with the venture that we took, from office staff, salesman to installers my wife and I could not be happier. We have since referred a friend for a much smaller project and we were very surprised to see a cheque arrive in the mail for $50.00 for the referral. We will keep recommending Reliance exterior services inc. Keep up the excellent work.

I bought a voucher to get my gutters cleaned. I had to make 4 appointments before they showed up. They did not complete the job; they left a huge plant in one of my gutters that could clearly be seen from the driveway. I made four more appointments with Nathan the manager, complained to Buyopia and finally after providing photos of the plant in the gutter, the company is "willing" to finish the job if I take a day off work to wait for them. Considering their failure to keep 7 out of 8 appointments, I won't be taking anymore time off. The plant is still in the gutter and I did not receive the 15-point Roof Inspection that was supposed to be part of the service.

Like many of the the other reviews here, they changed their deal from 10 windows to 10 panels, and when I complained about this I was told to contact Teambuy. The cleaner who showed up was not professional, did a lousy job in general and the company clearly does not care about customer service!

Voucher said 10 windows in $29. booked appointment, technicians turns up at the door without giving 30 minutes advance notice and states that its not 10 windows but 10 Window Panes and asks to call the head office. Head office says since teambuy went bankrupt we are not even taking bookings but since it was booked earlier its rather better for me to take 10 window panes, otherwise I shoudl have goodluck getting my money back from Teambuy.

Anyone can differentiate between Windows and Window Panes.

Beware of their wrong claims