Fabricating new window screen and repairing broken window
John is our very competent Doctor, always looking out for the Patient.
Thank you very much!
I believe we are doing more screens at your house in the City Jennifer, thanks for your kind comments.
Greg
Dear Mr. Richard, please read below the comments regarding your concerns from our very Professional Distributor in your area Bill Baker. While we try and meet all customers expectations, clearly you were not pleased with the result. I have every confidence that the service provided was both fair and well done as you have not noted any actual deficiency in the work. Should you wish to discuss further, kindly feel free to call me @ 1-844-723-7888
Sincerely
Greg Woolvett
President & CEO
Doctor Screen
Corporate Head Office
R.H- Thank you for sharing your concerns, however your version of events is clearly written to support your claims and does not reflect the truth. You scheduled an appointment with us a week prior to the date of the service call at which time you provided me with your address. When I arrived on site and at our initial meeting your comment was “ I wasn’t sure you were coming today”- so clearly you were aware of the appointment.
As for the work completed at your request- we did indeed modify 8 old screens as per your instructions. Each of the screens needed to be taken apart, cut down by hand, re-assembled with new spline and pull tabs added- 2 on each screen , again at your request. We provided this service on site at your residence, and completed the work in about one and a half hours. You were charged for a service call and a flat rate of $25 for 7 screens, the first screen modified was included in the service call fee. On average and before taxes, you paid LESS THAN $35 for each screen- which is excellent value considering the work and materials involved in modifying each of the 8 old screens.
If it is a display of incompetence to ask questions of the customer to ensure there is a clear understanding of the scope of the work and the expected outcome then we are guilty as charged, You clearly did not want our input into the best way to modify your screens for a proper fit.
We did return your call regarding the invoice but could not get past the litany of threats and insults you berated us with- similar to the ones you continue to use in your Homestars review.
Doctor Screen invests heavily in training, superior products, materials and equipment in order to provide exceptional customer service. This is evidenced by the many 10/10 reviews we have earned. While your review is a disappointment, it does not accurately reflect the exceptional value you received for on site, professional service that on average, cost you less than $35 per screen. Indeed- many future customers will likely read this exchange and see the value proposition Doctor Screen offers in the market and call us for service.
In closing we would like to thank you for giving us the opportunity to demonstrate to past and future Homestar users the value you received!
Yours truly
Bill Baker
Hi Perry, thanks for the great review of Brent's service. He is doing a great job in Calgary!
Thanks very much for your review, John believes in being honest and saving clients un-needed expense
Thanks very much for the great review!!
Thanks very much for your review Pat, we appreciate your business
Greg
Doctor Screen is the Doctor that makes house calls to fix your window and door screens. You will no longer have to go to the trouble to arrange that yourself! We do it all onsite.
We offer many solutions for all of your screening needs. Solar Screens, Patio Shades, Sliding Screen Doors and many other items. We can do screens that do not disturb your view as well as screens that offer privacy in your home or on your patio. From a job as simple as a window or door re-screen to something as big as a new screen porch or screened enclosure, give us a call. We can repair or replace all screens. We are your screen experts.
Door Screen Replacement Service On site rebuilding of bent broken frames window cranks patio sliding doors etc.
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