It's the worst time to not have heat and hot water in the last 2 weeks of December. The options were limited to the builder's choice (Reliance) who was pressuring us to upgrade instead of fixing or replacing the current boiler at a new monthly charge of 4 times the current monthly payment and to be locked into multi-year agreements. Gary was highly recommended to us - I honestly did not look at his reviews but went with the referral from a family member. Gary spent countless hours on the phone with us working through options, especially since our town house was designed for high velocity heating systems only, After sending pictures to Gary, he knew the exact system to install. Despite closure of suppliers' stores and his contacts taking vacation for the holidays, Gary managed to source a system and install before Dec 31st. We are extremely grateful for the time Gary spent to install exactly what he intended to at a decent price. He worked with his sons for almost 8 hours to ensure the system was installed and fully functional. They were professional and very easy to communicate with. Gary was patient when I was running out of patience. He always answers the phone whenever I call and always pleasant. Gary not only installed the new tankless combi boiler but also serviced and replaced other pipe connections. My visitors comments were "he did a good job". I highly recommend Gary. If you have a townhouse that doesn't require a regular furnace, Gary is knowledgeable enough to know the appropriate installation required.
- Approximate cost of services:
- $0.00
- Company Response
Hi Angie, thank you for your review.
Yes, the time your system went down was bad timing. It was difficult to get parts during the pandemic. But we were able to get a new system installed and the heat back on. Thank you for all your patience and stay warm!