Empire Deck & Interlock

I contracted them with fence, patio and deck in April. The fence was done by June, and rest were done by September. They have done great job. The guys on site are helpful and professional. I am satisfied with overall works. I would recommend friends if they are looking for services. However, one thing can be improved. After fence done, I kept emailing them about the next job, but I got no answers for weeks. It's important to keep customers in the loop. I understand summer is busy time, but it would be nice to drop a few lines, no matter what, of explanations. Don't stay in silence when customers trying to reach you.

I had a large part of my fence replaced by Empire. The fence was very old and I wanted them to match the new fence to the old one. The men who did the work did a great job and matched the new to old fence perfectly. As well, they were hardworking, polite and courteous. I am very pleased with my new fence!

My husband and I decided to go with Empire deck and fence with the reviews that we had seen online for a new fence for our home. From beginning to end, customer service was great, the staff were friendly, and when it was time for the fence installation the workers were very upfront about what was being completed and the time frame of completion. The outcome-ABSOLUTELY GORGEOUS!
I had to contact the company in regards to a quick question about the finished fence and they were quick to come by and answer and fix anything that needed to be done. Would definitely recommend this company for your fence needs

After a wind storm levelled part of one fence, my neighbours and I decided to redo all the fences around our three town houses. The work done by Ryan and Kerry and their crews was excellent. They worked during an extreme heat wave and also had the gruelling task of digging all 49, 3 foot deep post holes out of solid bedrock requiring jack hammers and a lot of back breaking work. They were always friendly and accommodating. Any issues I had were rectified to my complete satisfaction and I would recommend them to others. many thanks to all of them for a job well done.

Empire was great to deal with. They took out an old bit of fencing and a random steel post and concrete footing, and left us with a beautiful custom cedar fence that gets compliments from everyone who visits. The work was done as scheduled and the cleanup was thorough.

They did the fence in two separate jobs. The work was well done and the cost was fair. And their subs who did the actual work were superb workers with excellent customer skills. The first part of the job needed three of the poles to be re-dug and straightened and I suspect this is because they are using thin walled rectangular pipe inside the PCV instead of the stronger and thicker pipe used for commercial applications. The pipe had literally buckled. However, in fairness , they did repair the fence under warranty

BUT, the overall job management was a total disaster, with multiple missed commitments, lengthy wait times, incorrect colour fence delivered, and an overall terrible experience from start to finish. Their internal company management is non existent; I'm surprised they aren't out of business. If it wasn't for the excellent work done by their subs, the job would have failed miserably.

I would strongly suggest you find another company to do your work or be prepared to wait lengthy, indefinate wait times for completion of service. I own my own business and if I treated customers the way I was treated, I would be out of business in a month.

Bottom line, with their turnover of "management" staff, they are not a solid, reliable company you can count on. Please do yourself a favour and look elsewhere for a fencing company

We contracted Empire in April. They were very good about making the sale, responsive and fast (Riley). We were told the fence would be done by the end of May. And then they went radio silent. We could not get their construction manager to meet with us (Bruce, Ryan). Repeated attempts to call and email went unanswered. It was the week before Canada Day before the construction manager deigned to show up. And then it was a promise that the work would start within days. Nothing. And crickets. Again repeated calls, another promise and now excuses ("hard job in Nepean" "three of the crew quit" blah blah).

And now after three months of delays, they have decided not to do the job, saying it will be "too hard"... well, you did not think it hard when you made the estimate. Nor did your first or second construction manager after we finally walked through it with them. They put in contractual caveats about cost increases for potentially hard holes. So it seems they were covered. The excuses just sound feeble at this point.

Basically, a frustrating terrible experience. On the plus side, they did return the deposit without hassle. But not the interest for carrying it on our CC for the past 2 months. The Keg gift card was a nice attempt to assuage our anger. But really, I wanted a fence not a steak dinner.

I am sure there are other companies that can manage a fence project better and at least provide basic communications. Avoid. Or get real performance guarantees in the contract with penalties for non-communication, false starts, or no-start.

We asked 3 firms to provide estimates using the same product and we selected Empire because they were the best value. We are very happy with the crew who performed our install and we love our new fence. Annie loves her new yard.

We just wanted a nice simple backyard. Empire really delivered! The work was quality and the workers were friendly and professional. They even made a few suggestions that went above and beyond what was expected.

There were a few issues with the project after the workers left. The big one was the stain the pressure treated wood left on the patio (from being stored there). Everyone is puzzled by this, but the aftercare by the Empire team has been just incredible. These guys want complete client satisfaction and it shows. They're still working on resolving this issue, but I have no doubt whatsoever that it will be fixed.

Our experience overall was excellent with the Empire Deck and Fence company. We have a very large yard with a pool, and when part of our fence blew down in a strong wind it was a great relief to find a company to replace it quickly.
The workmen were extremely professional and friendly, explaining where there were problem areas and giving a timeline for completion.
Since we were going away on a trip, it was really great that they kept to their schedule and had a large chunk of the fence done before we left. That allowed me to relax on our trip.
Bruce was friendly and helpful throughout the process, and our project manager Noland was excellent.
Noland was very accomadating with our questions and made the process extremely easy and straightforward.
The end result is that we love our new fence. The finished product is more than we expected, it's a beautiful addition to our yard now. We look forward to having more privacy now.