I'll keep it short. Jared was my point of contact for the consult and sales, and it was an excellent experience. The crews that do the actual manual labor were all excellent. Shout out to Danny and his crew who did an awesome job laying brick and finishing the patio, as well as John, the construction manager assigned to the project.
The HQ communications were terrible. This part was a bad experience, a real blemish on otherwise excellent service. Calling the support number on the website is farmed out to an external call center (really???) that offer no help and are toothless. HQ comms completely useless, the company intentionally has set up support this way, it seems. Disappointment. I was left in dark on work start/completion and who my contacts were to be until the actual people performing the work themselves reached out to me.
Point being, the people performing the actual work were all great, and the central admin/corp/contact/support whatever are unreachable and not doing their part.
The patio looks great!
- Approximate cost of services:
- $14,000.00
- Company Response
We're glad you're happy with the patio and appreciate the feedback. We're constantly striving to improve our client experience.