I've been meaning to write this review since I don't want others to have the experience I had with Alif. I, like others had hired him based on the reviews on this website, and his charismatic personality. Initially he asked for half of the money upfront, which I thought was odd, but complied. Big mistake. after receiving the lump sum, suddenly there was no urgency to actually get the work done.
I was in need of a basement rough in, and it took over 3 months to just get it to a state where the rough in was complete. I found the work to be sloppy and rushed ( which is ironic for how long it took ). usually he would book one day with me, leave at lunch for hours, then return until 4, and then book me again for the following week rather than just booking off time for that one week to complete the job.
Sloppy work examples: Venting was taken across the centre of my kitchen ceiling therefore making the head-height lower than necessary, rather than simply running around the edge of the wall. ( to his credit, he fixed this after I showed concern). Hardware for the tub was just installed without even showing me what it was. ( and I work from home, so there was no excuse for this) I had already purchased the faucet and now I'm stuck with a cheap chrome drain, while the faucet I purchased was brushed nickel. the concrete was dug up, but he still placed the drain in the kitchen in the floor rather than in the wall. Now I have to cut holes into my cabinets when this could have been avoided. The list goes on.
I just found the whole experience quite horrible, to the point where I paid all that I owed to him, and found a new plumber to take over the finishing of the job ( urban piping who have been just amazing btw ). On top of the sloppy work, he talked poorly about his employees to me, would disappear and reappear at varied times, without ever really letting me know when he was returning. Sometimes when he returned, he came with garbage from the noon jobs and then would throw away the old pipes/garbage into my rented dumpster. I think I missed the memo on how that would be ok with me. He would also talk very unprofessionally about my job. " oh right...that stupid thing" when referring to the laundry hook up on the main floor.
I know this is a very long review, but I wanted people to understand why I rated them so poorly. Hopefully my comments will help Perfection plumbing in giving a bit better customer service in the future. His company has alot of great reviews, I just wish that was my experience.
- Approximate cost of services:
- $6,000.00
- Company Response
I'm very sorry that this was your experience with our company Kim, and wish there was something we could have done to remedy the situation if it was brought to our attention when it was happening. We require a deposit on the first day of work for a job of that size as a security for the work to be completed, as well as supplies to start the work. Unfortunately there were some scheduling conflicts, but we agree that it would not normally have taken 3 months to complete. This is definitely something that we will be looking into so that we can hope others don't feel similarly in the future. We wish you the best of luck in the remainder of your renovation, and again, very sorry we weren't able to satisfy your needs.