I hired them to provide a hottub cover replacement for my softtub.
I asked if they had experience with softtub and was assured that yes, they had done them "no problem". Despite their website stating they come to you and do the measurement, they did not do this - and not once offered to - RED FLAG #1. I asked what they needed to proceed (expecting that they would arrange a date to come) - RED FLAG #2 - all he wanted was the full amount email $ transferred and he'd be ordering it that weekend with delivery upon return from his vacation. I asked again what he needed in order to ensure we got the right size cover and he assured me, all he needed was the model #. Long story short - I provided the model # and the measurement of the hottub along with photos of the hottub to ensure a color match; he said yes, softtubs were all pretty standard and that they had a template for my particular model. He did not provide the specific dimensions of the measurements he needed so I measured the hottub diameter and confirmed with softub canada model. He confirmed his template matched the measurement I took. The day he was going to deliver he called and asked me to send the remainder of the money prior to his arrival - RED FLAG #3 (as I had only sent half as a deposit vs. the full amount he requested originally). Upon delivery of the product, he brought the wrong color and wrong size cover and refuses to take accountability for his mistake and placing all the blame on me the customer. He offered a lower quality cover that is designed for the larger hottub (one size up from mine) in the wrong color and obviously not designed to fit my tub and of course, for the same price as the one I ordered! RED FLAG #4 - another mistake he made and now has a cover on his hands he can't use so he'll pass it off on to me! After much back and forth, he still refuses to honor his 100% guarantee as posted on his website and I still have no cover and am out the deposit I paid up front! He wants full payment of the cover he originally brought (and he still has in his possession) and wants full payment for a second cover in the correct size - no negotiation. The only person he's interested in is himself. On the plus side, I did at least recall the second email $ transfer prior to him depositing it so at least I'm not out the full amount!
RED FLAG #5 - he doesn't list his full name or business address on his website anywhere!