I feel like I didn't get the kitchen I wanted. I got what they wanted to give me. Talked with designer he recommended 1 1/4 " granite counter top to avoid edge seem. I agreed, counter top showed up and was installed 3/4" questioned installers. They phoned their company and was to that's what was ordered. Was told by kitchen place only place you'll notice it is around the sink. 3 attempts at built in microwave cabinet to fit trim kit properly. Each new cabinet had to be ordered from custom builder in Winnipeg. Had wall switches and outlets relocated and drywall repaired when asked when the painter was coming I was told "we never quoted you a painter or paint" did they think I was leaving the wall repairs and ceiling repairs unfinished? This company has been in business for 35 years! The flooring I picked out was discontinued within 3 days of choosing it (they called me in to look at new samples that had just came in) then I was told to "go somewhere else and get the flooring on my own" I was also told to "get my own electrician" as that was not part of the qoute. The measurements the kitchen place gave my electrician for the over island lights were wrong so when the island was installed the lights were not centred over the stove (off by 6") again I was told "you can barely notice it" I NOTICE IT. The backslash was done horribly (tile corners sticking out and uneven grout lines) it had to be done over (many tiles had to cut out and replaced) and it was done by the same guy that did the poor quality job in the first place. Who is not a tradesman but a retired TTC driver as it turns out. And then when I asked about the under Cabinet lighting that I had talked to the designer about on multiple occasions I got "Oh we never quoted you the lighting or the back splash tiles, just the back splash install". All in all this company took 6 months to complete this nightmare but they were not shy about asking for money. I chose them because they had been in business for 35 years and the reviews I could find were good. I should have known right off the hop when I told them I was bridging my mortgage for 2 weeks so they could go in and demo the kitchen and get a jump on it before I moved in and they never showed up until a month later.
- Approximate cost of services:
- $57.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?