Just service came to do a repair on my fridge where the fridge needed to be pulled out. The repair was done, fridge was pushed back, but left sticking out 6 inches from where it was originally. I mentioned it to the service tech, Robert, and he assured me it was as far back as it could go without damaging the wall. He left, but realized the fridge could not stay there as I could not reach the cabinets above now, and we just had the kitchen cabinets built around the fridge so it was sitting almost flush with the cabinets. I called the company immediately. They reached out to the tech. who refused to come back saying if it goes back any further it would void the warranty! I let them know that we could not pull the fridge out ourselves as my husband had surgery and was not able to pull it out. The office lady became quite rude and condescending and refused to even have the tech come out to see as to why it was not going further back. I argued as to why he should. She said she would contact the "manager" and get back to me, but I never heard back. In the meantime, I had a different company come in to have a look, they pulled the fridge out and it was stuck on a piece of styrofoam and had no issues with pushing the fridge back to the original position. BTW. the original issue that was "fixed" is still a problem. Would never use them or recommend them to anyone!! Would have been so simple for the tech to just return and take a look!! Ridiculous!
- Approximate cost of services:
- $10.00